Scheduling Coordinator II

Job Posting Description

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary. Has in depth knowledge of at least one area/modality and acts as a resource for that area/modality.     
• Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Runs reports as needed.    
• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.   
• Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.     
• Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.     
• Works with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.    
• Should be able to work independently with some supervision.

• Basic computer skills
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.      
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.      
• Strong attention to details, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.

• Status: Full-Time
• Regular, Temporary, Per Diem: Regular
• Standard Hours per Week: 40
• Pay Range: $20.63-$31.46 Hourly
• Job Posting Category: Administration
• Remote Eligibility: Part Remote/Hybrid