Scheduler - Sr. Customer Service Rep

Job title: Patient Access Liaison II
Duration: 13 weeks (Contract-to-Hire, possible extension)
Location: Los Angeles, CA 90033 (Remote, with onsite as needed)
PR: $21.99/hr on W2

Job Description:
The Patient Access Liaison II is the primary point of contact for patients seeking access to an academic medical center's services.

● Answer, screen, and route incoming and outgoing calls
● Respond to inquiries by phone, email, text, and web-based systems
● Schedule and confirm new and follow-up patient appointments
● Register patients and verify insurance eligibility
● Review insurance benefits and communicate estimated patient financial responsibility
● Perform accurate data entry and reconcile patient information
● Route messages to providers and clinical staff using multiple communication platforms
● Deliver excellent customer service with professionalism, accuracy, and confidentiality

Requirements:

Knowledge, Skills and Abilities:

● High school diploma or GED required
● Minimum 2 years of experience in a call center, customer service, and/or healthcare environment (or a combination)
● Professional verbal communication, active listening, and phone etiquette
● Excellent interpersonal and customer service skills
● Ability to multitask across multiple computer applications while on calls
● Comfortable handling high volume inbound calls and difficult or upset patients
● Experience meeting productivity or performance goals
● Strong attendance record and stable work history
● Ability to work independently in a remote environment
● Dedicated, distraction-free workspace with reliable high-speed internet

Preferred:

● Experience with EMR, medical scheduling, or practice management systems
● Knowledge of HIPAA, health insurance plans, and medical terminology
● Bilingual (Spanish, Chinese, or other languages) highly preferred
● Recent college graduates interested in a healthcare career are welcome

Schedule & Work Arrangement:

● Staggered shifts between 7:00 AM and 7:00 PM; weekends and overtime optional
● Remote role, but must report onsite when needed (training, meetings, equipment issues, internet or power outages)
● Equipment must be picked up onsite on Day 1 and returned onsite at the end of the assignment; it will not be shipped
● Must live within a reasonable commute of Los Angeles, such as Orange County, Long Beach, or Riverside
● Interview: 2-step Microsoft Teams interview
● Dress code: Business casual | Free parking