Scheduler

POSITION SUMMARY: 

Essential Duties and Responsibilities:

• Responsible for answering, screening, and directing calls on a multi-line phone system in a courteous and professional manner.
• Responsible for retrieving messages throughout the day and forwarding messages to appropriate staff.
• Schedules cases with surgeon offices and or facilities in a multi-provider office.
• Performs clerical duties for physician office and corporate office when need.

• Follows all HIPAA standards, policies and procedures and maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements

• Punctual and regular attendance is an essential responsibility at NPH
• Provide a high level of customer service
• Coordinates next day’s schedule with physicians
• Create and maintains daily/monthly call, meeting and vacation schedules and distribute accordingly.
• Enter schedules into database and distribute (fax, email, and mail) to appropriate staff, clinician and/or appropriate hospital personnel. 
• Fill all open shifts and emergency openings as they arise. 
• Negotiate with clinicians.
• Upload and update website with scheduling information daily
• Run and/or create various reports for management.
• Educate new clinicians on scheduling protocols and guidelines
• Interfaces with site scheduling administrators to ensure coverage needs are met
• Reconcile clinician hours and submits reports to payroll department and provide analysis as needed
• After hour's on-call duty may be required  
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

• High School Diploma or High School Equivalency

• 1 to 2 years of experience in business office, hospital or physician practice setting
• 1 year of customer service experience
•  1 year of anesthesia scheduling experience preferred
• QGenda experience preferred
• EMR Systems experience preferred

Knowledge and Skills:

• Demonstrated ability to be courteous and respectful when interacting with patients and family members
• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must have a high level of energy with the ability to adjust to any justifiable pace.
• Make decisions based more on fact than feeling
• Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
• Proven ability to develop strong relationships with professionals, clinicians and hospital staff through phone or other informal channels.
• Strong computer skills including MS Office, Access and Windows applications.