Asset and Configuration Manager

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

ROLERESPONSIBILITIES:

Strategic & Governance Responsibilities:

• Define, agree, and maintain the organization’s combined Asset & Configuration Management approach.
• Ensure integration of ITAM and CM into value streams, governance structures, and supplier operations.
• Align asset and configuration practices with procurement processes.

Configuration Management Responsibilities:

• Maintain and enhance the CI model.
• Manage the lifecycle of each CI, including procurement-originating items.
• Maintain an accurate, up‑to‑date CMDB/AMDB.
• Perform configuration audits and reconciliation.

Asset Management Responsibilities:

• Analyse stakeholder requirements and asset risks.
• Track assets from procurement through deployment, maintenance, and retirement.
• Ensure compliance with software licensing and optimize asset utilization.

DELIVERY RESPONSIBILITIES:

• Improve service to customers CMBD by minimising business disruption caused by inaccurate or inadequate configuration information
• Provide accurate information on configuration items and their documentation
• Enable client to have sight of the current status and history of all defined CIs it uses
• Provide and maintain an accurate and up-to-date pictorial end-to-end view of the configuration of the services provided to (or on) the client’s estate
• Ensure the client does not breach software licence terms and conditions
• Ensure the client maximises its use of hardware assets
• Comply with the client’s asset management strategy

KEY PERFORMANCEINDICATORS:

       KPI's

• Frequency of updates
• Downtime metrics
• Average number of errors
• Rework Metrics
• Frequently of changing files
• Root cause for late delivery

       Skills & Competencies

• Ability to track end-of-life and retired CI's
• Manage service providers to record and expose all attributes of CI's throughout the product or service Lifecyle.
• Able to conduct audits on configuration items.
• Ability to consult the CAB on required changes.
• Able to work closely with the PMO in infrastructure projects.
• Able to work closely with the Procurement team to align the capturing to their processes.

PERSONREQUIREMENTS:

EXPERIENCE:

• 4-6 years’ experience as Asset and/or Configuration Manager
• Obtain good knowledge of the organization, its resources and available information
• Good understanding of the service configuration management practice and its role in the SIAM
• Good understanding of stakeholder requirements, service configuration management methods and tools, available sources of information, and means of automation
• Leadership and communication skills
• Good understanding of the agreed approach
• Previous experience on ManageEngine products.

QUALIFICATIONS:

• Grade12, but tertiary qualification preferred
• ITIL Foundationqualification
• Strong Excel Skills,
• Technical qualifications would be beneficial,

ADDITIONALSKILLS/ATTRIBUTES:

• Good understanding of ITinfrastructure
• Self-motivated with the ability to workunsupervised.
• Attention todetail
• Punctuality
• Excellent verbal and written communicationskills
• Strong problem-solving skills
• Possess proficient analytical and decision-makingskills
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, andpatterns
• Proficient relationship building skills – predict customer behaviour and respondaccordingly
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
• Good communicator with the customerenvironment
• Able to operate as a good teamplayer
• Drive andEnergy