Product Owner / Product Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Scale Army Agents builds AI agents — voice, SMS, and chat — for U.S. clients. Today most of the "product" lives in the heads of the AI enablement team and gets rebuilt, largely from scratch, on every engagement. That works for a handful of pilots. It does not scale.
This role exists to turn repeated custom agent builds into a coherent, reusable product: owning the backlog, the requirements, and the feedback loop between clients, delivery, and engineering — so SAA can grow beyond bespoke one-offs without quality, margin, or timelines slipping.
This is anexecution-led product role. You will own thehow and thewhen, contribute heavily to thewhat, and grow into thewhy. Strategy and vision sit with the Head of AI Enablement and leadership; your job is to make that vision shippable, repeatable, and measurable.

Where this role sits
You are the connective tissue between four groups that currently coordinate informally:

• AI Enablement / Engineering — who build the agents. You spec for them and protect their focus.

• Delivery— who run client engagements. You hand off build-ready, QA'd agents and absorb field feedback.

• Revenue — who sell. You sit in discovery calls, scope what's feasible, and feed real client problems back into the roadmap.

• Ops / Finance / Compliance — who own margin and risk. You make feature decisions that respect unit economics and U.S. regulatory constraints.
  

  What you'll own (core — Product Owner)

• Backlog & sprint ownership for both the agent platform and per-client builds. Plan, prioritize, run standups and reviews, keep delivery on track.

• SOF → requirements translation. Take a signed Statement of Functionality (across SAA's agent types) and turn it into crisp user stories, conversation/flow designs, and acceptance criteria engineering can build against.

• The agent template library. Maintain the line betweenreusable andbespoke. After every build, ask: what here becomes a template? You are the person accountable for that ratio improving over time.

• Pilot instrumentation. Define success criteria up front, instrument the metrics, and drive pilots toward conversion (the Biz2Credit-style "convert on success criteria" model is the pattern to standardize).

• Agent QA. Own behavioral quality — does the agent do what the SOF promised? — before anything reaches a client.
  
  What this role is NOT (read this before applying)

• Not Head of Product. Vision and strategy stay with leadership. If you need to own the company's product direction, this isn't the seat — yet.

• Not pure delivery/project management. There's overlap, but the mandate isproduct: converting work into reusable assets and improving the build-once-sell-many ratio. Shipping tickets cleanly is table stakes, not the goal.

• Not an engineering or prompt-engineering role. You won't build the agents. But you must be technical enough to spec precisely for those who do.

Must-haves (calibrated to 3–5 years)

• 3–5 years as a Product Owner or Product Manager, ideally in B2B SaaS, services-tech, or AI/automation.

• A track record of shipping real products with engineering teams in an Agile/Scrum environment.

• Strong written and spoken English; genuinely comfortable client-facing with U.S. companies.

• Analytical fluency: funnels, conversion metrics, and at minimum spreadsheet-level (ideally SQL-level) comfort with data. You shouldwant to look at the numbers.

• Requirements rigor: you write specs, stories, and acceptance criteria that leave little room for misinterpretation.

• High tolerance for ambiguity and early-stage build — comfortable defining a process rather than inheriting one.

Strong nice-to-haves

• Hands-on exposure to LLMs, conversational AI, voice agents, or chatbot products.

• Experience in aservices-to-product transition (taking bespoke client work and productizing it).

• Awareness of U.S. compliance constraints that shape what's buildable —TCPA (SMS/voice outreach) andHIPAA (any client handling PHI).

• Bilingual English/Spanish (the team operates across LATAM and the U.S.).

• Domain familiarity in lead generation, sales automation, or CRM ecosystems.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets