SBA Servicing Specialist I

About the Position:

As the SBA Servicing Specialist I, you will be responsible for supporting the onboarding, payment processing, maintenance, administration, and ongoing servicing of the Small Business Lending loan portfolio in accordance with SBA requirements, bank policy, loan approval terms, and internal controls. Your role will support the servicing lifecycle of SBA loans, including loan booking, cash management, transaction processing, reporting, secondary market support, customer service, and exception resolution.

What You Will Do:

Loan Onboarding & Booking

• Perform assigned loan onboarding and booking activities in nCino, PCFS Loan Manager, and other applicable systems
• Review loan information and supporting documentation for accuracy and completeness
• Participate in post-closing quality control and assist with resolving booking or system discrepancies
• Process funding transfers involving applicable general ledger accounts, funding accounts, and wire systems
• Assist with balancing and resolving routine differences related to loan funding and cash activity
• Ensure loan booking and funding activities comply with approval terms, segregation of duties, and established SOX controls

Loan Servicing & Specialized Support

• Process approved loan maintenance, payments, line of credit draws, disbursements, and other servicing transactions within assigned authority
• Assist with administering multiple-disbursement loans and maintaining applicable documentation and controls
• Process payoff requests, client billings, rate change notices, and other borrower communications
• Receive and respond to servicing requests or route them to the appropriate department based on their nature and complexity
• Prepare and maintain SBA, departmental, and ad hoc reporting, including 1502, guaranty fee, CRA, deposit account, and general ledger activity
• Assist with assigned secondary market activities, including sale documentation, transaction recording, and reconciliation reporting
• Support loan closing assignments, departmental workflows, service queues, and systems, including Jira
• Identify matters outside established procedures or assigned authority and escalate them appropriately

Cross-Functional Support

• Maintain accurate loan and servicing records in nCino, PCFS Loan Manager, and other applicable systems
• Coordinate with Accounting and other bank departments to research and resolve routine servicing, transaction, and reconciliation matters
• Provide professional and responsive service to internal and external customers
• Maintain complete and accurate records supporting servicing activities and required controls
• Participate in cross-training, process improvement, system testing, and departmental procedure updates
• Provide support in all core responsibilities
• Perform other duties as assigned

What We’re Looking For:

• A minimum of one year of experience in banking, commercial/SBA lending, financial services operations, or a related field
• Commercial or SBA lending experience preferred
• Basic knowledge of loan servicing, payment processing, loan documentation, accounting principles, general ledger activity, and reconciliations preferred
• Working knowledge of PCFS Loan Manager and nCino preferred
• Proficient in Microsoft Office and able to learn applicable databases, loan systems, and workflow applications
• Ability to follow procedures, apply internal controls, maintain supporting documentation, and escalate exceptions appropriately
• Ability to work independently on familiar assignments and collaboratively as part of a team
• Demonstrated ability to manage multiple priorities and complete work timely and accurately

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

More about First Internet Bank

Why Join Us? 

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Clickhere to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Clickhere to read more.