NC
SAP VIM Functional Consultant
NR Consulting - India
- 🇮🇳 India
- On-site
- 1 day ago
- SAP
- AI
- Machine Learning
- GPT
- ERP
- Incident Management
1 day ago
Location : Bangalore
EXP : 5+Years
Description
Key Responsibilities
Working under the guidance and priorities established by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:
SAP VIM Operational Support
Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
Partner with AMS resources to improve the quality and speed of issue resolution.
Identify recurring production issues and recommend permanent corrective actions.
AMS Stabilization & Capability Building
Partner with the Invoicing Tech Lead to stabilize the AMS support model.
Assess current support processes, documentation, and operational maturity.
Identify knowledge gaps within the AMS team and implement improvements.
Establish repeatable operational practices that improve support quality and consistency.
Mentor AMS team members to increase functional capability and reduce dependency on key individuals.
Knowledge Management
Inventory existing support documentation and knowledge assets.
Create, update, and organize functional knowledge articles, troubleshooting guides, and operational runbooks.
Develop documentation that enables faster incident resolution and knowledge transfer.
Ensure documentation is maintainable and aligned with operational best practices.
Training & Enablement
Develop a standardized onboarding and training plan for new AMS team members supporting SAP VIM.
Create role-based training materials and learning paths.
Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
Identify opportunities to improve functional knowledge across both IT and business users.
Continuous Improvement & Shift Left
Analyze incident and service request trends to identify recurring issues and operational inefficiencies.
Recommend and implement improvements that reduce support volume and improve system stability.
Identify opportunities to shift work left through improved documentation, user enablement, automation, and process improvements.
Partner with development and functional teams to propose long-term solutions for recurring problems.
AI & Knowledge Innovation
Identify opportunities to leverage Generative AI to improve operational support.
Design and develop a GPT-based knowledge assistant or similar AI persona to help end users and AMS analysts self-resolve common issues.
Structure knowledge content to maximize AI usability and searchability.
Recommend additional opportunities for AI-enabled support within the invoicing domain.
Cross-Functional Collaboration
Work closely with the Invoicing Tech Lead, AMS resources, business stakeholders, developers, and ERP delivery teams.
Provide clear recommendations for operational improvements based on data and observed support patterns.
Escalate architectural or strategic decisions while independently executing day-to-day priorities.
Contribute to a culture of continuous improvement and operational excellence.
Required Technical Expertise
SAP Applications
SAP Vendor Invoice Management (OpenText VIM)
SAP FI
SAP MM
Invoice Processing
Workflow Configuration
Exception Handling
Invoice Approval Processes
Operational Support
Production Support
Incident Management
Service Request Management
Root Cause Analysis
Problem Management
Knowledge Management
Continuous Improvement
Operational Process Improvement
Documentation Development
Training Development
Support Model Optimization
KPI Analysis
Shift Left Strategies
AI & Automation
Generative AI knowledge assistants (e.g., GPT)
Knowledge base optimization
Self-service enablement
Process automation concepts
Qualifications
Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
Demonstrated success leading production support stabilization initiatives.
Strong understanding of SAP FI, MM, and invoice processing workflows.
Experience creating operational documentation, knowledge bases, and onboarding materials.
Experience analyzing support metrics and implementing continuous improvement initiatives.
Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
Excellent analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills with the ability to simplify complex functional concepts.
Desired Characteristics
The ideal consultant is:
Action-oriented and self-directed.
Comfortable operating in ambiguous environments.
Focused on execution and measurable outcomes.
Passionate about operational excellence and knowledge sharing.
Skilled at building sustainable support capabilities rather than simply resolving tickets.
Able to quickly earn credibility with both business users and
SAP VIM Functional Consultant · NR Consulting - India