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IW

SAP Solution Manager Consultant

Info Way Solutions LLC
  • 🇮🇳 India
  • On-site
  • Manager or above
  • 8 hours ago
  • SAP
  • Incident Management
  • Change Management
  • SAP S/4HANA
  • ABAP
  • S/4HANA
8 hours ago
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Job Title: SAP Solution Manager Consultant
Location: Pune, India
Experience: 7–8 Years
Industry: Life Sciences / Pharmaceutical
Role Type: Application Support
Hiring Priority: Urgent
Joining Preference: Immediate Joiners or Candidates with a Short Notice Period
  • Job Overview
  • We are urgently looking for an experiencedSAP Solution Manager Consultant with 7–8 years of relevant experience in SAP Solution Manager, Change Request Management (ChaRM), incident management, and application support.
  • The ideal candidate should possess strong hands-on knowledge of SAP Solution Manager functionalities, change management processes, documentation management systems, transport management, and system integrations. The candidate must have excellent communication and client-handling skills, as the role involves frequent interactions withUS-based clients.
  • The consultant will support a Life Sciences client that is operating on a modern SAP environment and progressing with itsSAP S/4HANA implementation. This is primarily a support-oriented role involving incident resolution, change requests, minor enhancements, customization coordination, and ongoing client support. The selected candidate will work closely with the client's ABAP team and other technical and functional stakeholders to ensure timely issue resolution and smooth system operations.
  • Key Responsibilities
  • 1. SAP Solution Manager Support
  • Provide day-to-day functional and technical support for SAP Solution Manager.
  • Troubleshoot issues related to Solution Manager components, configurations, and connected systems.
  • Investigate reported problems, identify root causes, and coordinate appropriate resolutions.
  • Ensure smooth operation of supported SAP Solution Manager processes and functionalities.
  • 2. Change Request Management (ChaRM)
  • Manage change requests, approvals, status tracking, and change documentation.
  • Understand and support the end-to-end Change Request Management (ChaRM) process.
  • Coordinate transport requests and change movement across development, quality assurance, and production environments, as applicable.
  • Ensure changes follow established approval workflows, release procedures, and change control policies.
  • 3. Incident and Ticket Management
  • Monitor, analyze, prioritize, and resolve support tickets within agreed service-level agreements (SLAs).
  • Take ownership of issues from initial reporting through investigation, resolution, and closure.
  • Provide timely updates to clients and internal stakeholders on ticket progress.
  • Escalate complex issues to the appropriate technical teams when necessary.
  • Identify recurring problems and recommend preventive measures.
  • 4. Enhancements and Customization
  • Understand client requirements for minor enhancements, configuration changes, and system customizations.
  • Evaluate reported issues and proposed changes to determine appropriate solutions.
  • Coordinate with ABAP developers and relevant SAP teams to implement approved changes.
  • Support testing, validation, documentation, and deployment of changes as required.
  • 5. System Integration, Connectivity, and Transport Management
  • Troubleshoot connectivity and interface issues between SAP Solution Manager and other connected systems.
  • Understand system dependencies, integrations, and data exchange processes.
  • Support SAP transport management activities and investigate transport-related issues.
  • Coordinate with SAP Basis, ABAP, and other technical teams to resolve integration and system communication problems.
  • 6. Search Functionality and Documentation Management
  • Investigate and troubleshoot issues related to search functionality, document repositories, and documentation management systems.
  • Maintain accurate records of incidents, change requests, technical resolutions, and system modifications.
  • Ensure relevant documentation is accessible, organized, and updated following approved procedures.
  • 7. SAP S/4HANA Environment Support
  • Support existing SAP operations while the client progresses with its SAP S/4HANA implementation.
  • Coordinate with relevant teams to address support requirements, system dependencies, and related change activities.
  • Help assess the impact of changes on connected systems and existing support processes.
  • 8. Client Communication and Stakeholder Management
  • Communicate regularly with US-based clients to understand requirements, clarify issues, and provide progress updates.
  • Respond promptly to client queries and ensure clear communication throughout the ticket lifecycle.
  • Manage client expectations professionally and proactively communicate risks, dependencies, and delays.
  • Coordinate with the client's ABAP team, functional consultants, SAP Basis team, and other stakeholders to ensure timely delivery.
  • 9. Documentation, Compliance, and Process Improvement
  • Maintain complete documentation for incidents, change requests, approvals, testing, and resolutions.
  • Follow established change control and release management procedures.
  • Support audit trails, traceability, and documentation standards applicable to the Life Sciences environment.
  • Identify opportunities to improve support processes, reduce recurring incidents, and increase operational efficiency.
  • Key Deliverables
  • Timely resolution and closure of incidents and service requests within agreed SLAs.
  • Effective management and tracking of change requests through the approved ChaRM process.
  • Accurate documentation of changes, approvals, transports, enhancements, and issue resolutions.
  • Successful coordination of approved configuration changes and minor enhancements.
  • Resolution or effective coordination of search, document management, connectivity, and interface-related issues.
  • Timely and professional communication with US-based clients on open tickets, progress, risks, and resolutions.
  • Effective collaboration with ABAP, SAP Basis, functional, and integration teams.
  • Root-cause analysis and corrective action plans for recurring technical or process-related issues.
  • Compliance with client-specific support procedures, change control requirements, and applicable documentation standards.
  • Reliable support for ongoing SAP operations and related S/4HANA implementation activities.
  • Required Skills and Qualifications
  • 7–8 years of relevant SAP experience, with strong hands-on expertise in SAP Solution Manager.
  • Strong understanding ofSAP Solution Manager Change Request Management (ChaRM) and change control processes.
  • Experience managing incidents, service requests, enhancements, and application support activities.
  • Knowledge of SAP transport management, transport requests, and change movement across system landscapes.
  • Understanding of SAP system connectivity, interfaces, integrations, and troubleshooting methodologies.
  • Experience with documentation management systems, document repositories, and search-related issue resolution.
  • Exposure to SAP S/4HANA environments and implementation-related support activities.
  • Ability to understand client requirements and coordinate approved customizations and configuration changes.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills, particularly for interactions with US-based clients.
  • Strong ownership, time management, documentation, and stakeholder coordination skills.
  • Ability to work independently in a support-oriented environment and respond to client requests promptly.
  • Preferred Qualifications
  • Experience supporting clients in theLife Sciences or Pharmaceutical industry.
  • Familiarity with regulated environments, audit documentation, traceability, and controlled change management.
  • Experience working with US-based clients and coordinating across time zones.
  • Previous experience collaborating with ABAP developers, SAP Basis consultants, and cross-functional SAP teams.
  • Ability to manage multiple support tickets and competing priorities in a fast-paced environment.
  • Ideal Candidate Profile
  • The ideal candidate is a technically strong, proactive, and client-oriented SAP Solution Manager Consultant who can independently manage support activities and communicate effectively with US-based stakeholders.
  • The candidate should be comfortable handlingChaRM, change requests, incident management, minor enhancements, transport management, documentation, and system troubleshooting. Strong client-facing communication and the ability to take ownership of issues through resolution are essential.
  • As this is an urgent hiring requirement, candidates who can join immediately or within a short notice period will be preferred.


Thanks
Amol

SAP Solution Manager Consultant · Info Way Solutions LLC

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