SAP IS-U Billing - Functional Consultant III

 Overview of Role/Job Purpose: 

The SAP IS-U FI-CA Functional Consultant II is a mid-level functional consultant responsible for supporting, configuring, and enhancing SAP IS-U Contract Accounts Receivable and Payable (FI-CA) solutions for utility clients. This role partners with business stakeholders and technical teams to analyze requirements, troubleshoot production issues, implement enhancements, and support financial customer processes across the meter-to-cash lifecycle. The consultant will contribute to both enhancement initiatives and ongoing managed services support activities while ensuring reliable and efficient operation of critical customer accounting and collections functions. 

Subject Matter Expert in all aspects of FICA:  

• Payments and Payment Reversals 

• Dunning 

• Collections Management 

• Security Deposits 

• Write-Offs and Value Adjustments 

• Refund Processing 

• Installment Plans 

• Returns Processing 

• Account Determination 

• Clearing and Open Item Management 

• Financial Integration with SAP FI/GL 

Essential Job Duties: 

• Collaborate with business users to gather, document, and analyze requirements for SAP FI-CA enhancements and projects. 

• Configure and support SAP IS-U FI-CA functionality to meet evolving business needs. 

• Participate in all aspects of enhancement delivery, including requirements gathering, documentation, testing, training, and deployment. 

• Troubleshoot and resolve SAP FI-CA-related issues, ensuring minimal disruption to business operations. 

• Develop functional specifications for technical teams and coordinate with developers on solution delivery. 

• Maintain system documentation, process flows, and user guides. 

• Support data integrity, reporting, audit, and compliance initiatives across SAP systems. 

• Stay current with SAP Utilities updates, best practices, and emerging technologies. 

• Analyze and resolve production incidents affecting SAP IS-U FI-CA processes. 

• Support service requests, defect resolution, and minor system enhancements. 

• Perform root cause analysis for recurring accounts receivable, payments, and collections issues. 

• Execute and support testing activities for releases, upgrades, and production deployments. 

• Collaborate with cross-functional teams supporting Billing, Device Management, Customer Service, and General Ledger processes. 

• Ensure adherence to service-level agreements (SLAs) and operational support procedures. 

• Participate in on-call support rotations as required. 

 Required Job Qualifications:

• Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent work experience.  

• 3-5 years of SAP IS-U FI-CA functional experience.  

• Hands-on experience configuring SAP IS-U FI-CA solutions.  

• Experience supporting critical FI-CA business processes including payments, dunning, collections, write-offs, security deposits, refunds, and installment plans.  

• Understanding of utility meter-to-cash and customer-to-cash business processes.  

• Experience supporting production environments and troubleshooting FI-CA-related issues.  

• Strong understanding of FI-CA integration with SAP Billing and SAP Financial Accounting (FI/GL).  

• Strong requirements gathering and functional documentation skills.  

• Ability to assess impacts across FI-CA, Billing, Customer Service, and related SAP IS-U processes.  

• Strong client-facing communication and stakeholder management skills. 

Preferred Skills:

• SAP IS-U Billing functional knowledge.  

• SAP Device Management exposure.  

• SAP S/4HANA Utilities experience.  

• Experience working within a managed services or Application Management Services (AMS) organization.  

• Experience using Jira, ServiceNow, or similar ticket management platforms.  

• SAP Utilities industry experience.  

• SAP FI-CA certification or related SAP certification.  

Personal Attributes:  

• Analytical:You break down complex business and system issues and identify effective solutions. 

• Business-Minded:You understand how financial and customer service processes support operational and strategic objectives. 

• Collaborative:You work effectively across technical, business, and client teams. 

• Detail-Oriented:You ensure accuracy in configuration, testing, documentation, and issue resolution. 

• Proactive:You anticipate issues, identify opportunities for improvement, and take initiative. 

• Adaptable:You thrive in a dynamic support and project environment and embrace continuous learning.