DL
SAP ERP Production Planning & Control Process Industry
Diverse Lynx India
Location not stated
2 months ago
- SAP ERP
- SAP S/4HANA
- ServiceNow
- SAP
- EWM
- Incident Management
- Jira
- ITIL
2 months ago
Experience Required: 6-8
Key Skills
SAP MM (Materials Management)
SAP SD (Sales & Distribution)
SAP PP (Production Planning)
SAP WM/EWM
Incident Management
ServiceNow / Remedy / Jira
Ticket Resolution
Supply Chain Operations
Role Descriptions: L1.5 Service Desk SAP Supply Chain Support
Key Responsibilities:
Handled incident management| service requests| and user queries through ticketing tools such as ServiceNow| Remedy| or Jira.
Performed initial troubleshooting and issue resolution for SAP supply chain-related transactions and processes.
Monitored ticket queues| prioritized incidents based on SLA commitments| and ensured timely resolution.
Coordinated with L2/L3 support teams for complex issues requiring functional or technical expertise.
Monitor ticket queues and ensure timely updates and communication with end users.
Support SAP Supply Chain modules including:
o SAP MM (Materials Management)
o SAP PP (Production Planning)
o SAP WM/EWM (Warehouse Management)
o SAP SD (Sales & Distribution)
Supply Chain related processes
Coordinate with business users and technical teams for issue resolution.
Perform root cause analysis for recurring incidents and recommend preventive measures.
Monitored SAP batch jobs| interfaces| and system alerts to ensure smooth business operations.
Maintain knowledge articles| SOPs| and support documentation.
Participate in shift operations and ensure seamless support coverage.
Required Skills
Experience in SAP Supply Chain support environment.
Good understanding of Supply Chain business processes.
Hands-on experience in incident and service request management.
Experience with ticketing tools such as ServiceNow| Remedy| or similar ITSM platforms.
Strong troubleshooting and analytical skills.
Good communication and stakeholder management skills.
Understanding of SLA/KPI-driven support operations.
Experience4-8 years of experience in SAP Supply Chain Support / Service Desk Operations.
Experience working in an ITIL-based support environment is preferred.
Essential Skills: L1.5 Service Desk SAP Supply Chain Support
SAP ERP Production Planning & Control Process Industry · Diverse Lynx India