SAP CS

Job Summary:

The SAP Service Business Consultant will be responsible for SAP S/4HANA Service Management (SM) rollouts, requirement gathering, BRD preparation, and service business process implementation. The candidate should have a minimum of 8 years of experience. This role requires a deep understanding of SAP Service Management, customer service processes, and integration with other SAP modules. The ideal candidate will work closely with cross-functional teams to ensure SAP solutions meet business requirements and drive operational efficiency.

Key Responsibilities:

SAP Rollout Lead the rollout of SAP S/4HANA Service Management (SM).

Analyze business requirements and translate them into Business Requirement Documents (BRDs).

Configure and customize SAP applications to meet specific business needs.

Lead unit testing and user acceptance testing (UAT) activities.

Collaborate with stakeholders and template teams to design and implement best practices in service delivery.

Collaboration & Communication Work closely with SAP capability leads across SD, MM, PP, and FI modules to ensure seamless integration of SAP solutions.

Communicate effectively with stakeholders to gather requirements and provide project status updates.

Participate in cross-functional meetings to align SAP initiatives with business objectives.

User Support & Training Provide training and support to end users on SAP functionalities and best practices.

Serve as the primary point of contact between business users and the SAP template team.

Data Migration Coordinate with the data migration team to define migration strategies and support the development of migration programs.

Hypercare Support Provide dedicated hypercare support during the post-rollout phase to ensure system stability and user satisfaction.

Monitor system performance and user feedback after go-live, addressing issues and concerns promptly.

Facilitate daily stand-up meetings during the hypercare period to discuss issues, resolutions, and user experiences.