VI
Sap Basis
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- Staff / Principal
- 1 day ago
- IoT
- SAP
- HANA
- ITIL
1 day ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Tower Lead for Support & Operations plays a critical role in ensuring the effective delivery of services related to SAP BASIS and SAP HANA.
- This position is pivotal in managing escalations, overseeing operational hygiene, and driving initiatives that enhance customer satisfaction and revenue generation.
- The Tower Lead will implement organizational strategies and report on operational performance, ensuring alignment with business objectives.
Essential Job Functions:
- Drive Revenue Generation At The Tower Level By Leveraging Sap Basis And Sap Hana Capabilities, Ensuring Alignment With Organizational Goals.
- Ensure Timely Resolution Of Escalations And Crises In Support Operations, Adhering To Agreed Sla Norms And Utilizing Best Practices In Sap Support.
- Oversee Operational Hygiene By Validating Reports Generated From Sap Systems, Ensuring Compliance With The Statement Of Work (Sow) And Delivering High-Quality Services.
- Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Engagement In Sap Operations.
- Implement The Profit Improvement Plan (Pip) By Identifying And Executing Automation Opportunities And Self-Driven Initiatives Within Sap Environments.
Qualifications:
- Experience - (12-14 yrs)
Skill Requirements
- Strong Understanding Of Sap Basis And Sap Hana Technologies.
- In-Depth Knowledge Of Operational Processes And Service Delivery Frameworks.
- Proficiency In Managing Escalations And Crisis Situations Within Sap Support Environments.
- Excellent Analytical And Reporting Skills Related To Sap Operational Performance.
- Ability To Drive Customer Satisfaction Initiatives And Operational Improvements.
Other Requirements
- Sap Certified Technology Associate (Optional But Valuable).
- Itil Foundation Certification (Optional But Valuable).
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Sap Basis · VARITE INDIA PRIVATE LIMITED