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Salesforce Service Cloud Developer

TechDigital Corporation
🇺🇸 United States
On-site
2 months ago
  • Salesforce Service Cloud
  • Salesforce Platform
  • Pub/Sub
  • Apex
  • Apache Kafka
  • Kafka Connect
  • gRPC
  • Service Cloud
  • Event-Driven Architecture
  • Salesforce
  • MuleSoft
  • LWC
  • Lightning Web Components
  • Einstein
  • Agentforce
  • SOAP
  • AWS
2 months ago
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A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key

Technical Skills
  • Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
  • Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
  • Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities
  • Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
  • API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
  • Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
  • Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
  • Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
  • Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
  • AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience
  • API Development: Connecting external systems using REST and SOAP APIs.
  • Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
  • Real-Time Data: Using Platform Events and middleware to exchange live data securely

Salesforce Service Cloud Developer · TechDigital Corporation

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