Salesforce Service Cloud

Key Responsibilities:

• Design, develop, and support solutions on Salesforce Service Cloud.
• Configure and customize Case Management, Service Console, Queues, Assignment Rules, Escalation Rules, and Knowledge Base.
• Implement Omni-Channel Routing, Email-to-Case, Web-to-Case, and customer support workflows.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and Validation Rules.
• Integrate Salesforce with external systems using REST/SOAP APIs.
• Work with business stakeholders to gather requirements and deliver scalable service solutions.
• Participate in deployments, testing, production support, and performance optimization.

Mandatory Skills:

• Salesforce Service Cloud
• Apex, LWC, SOQL
• Flows & Process Automation
• Case Management
• Omni-Channel
• Email-to-Case / Web-to-Case
• REST/SOAP Integrations

Preferred Certifications:

• Salesforce Administrator
• Salesforce Platform Developer I
• Salesforce Service Cloud Consultant Certification