AL
Salesforce QA Lead
Artech LLC
- 🇺🇸 United States
- On-site
- Staff / Principal
- 4 hours ago
- $50 – $54 / hour
- Salesforce
- Machine Learning
- Integration Testing
- LWC
- Apex
- End-to-End Testing
- MuleSoft
- Salesforce Service Cloud
- Postman
- SOQL
- SQL
- Test Automation
- Selenium
- Playwright
- Jira
- X-ray
- Agile
- CI/CD
- Agentforce
4 hours ago
Job Title: Salesforce QA Lead
Location: Onsite: McLean, VA- 100% onsite FROM DAY 1
Duration: 6 months (Extendable)
Pay Rate: $50-$54/hr on W2
Skills:Salesforce Administration and Functional Design, Generative AI - Quality Engineering, General Banking, Modern Functional Quality Engineering
Experience Required:10 & Above
Role Descriptions:
- The candidate must understand how representatives access member information| fulfill service requests| resolve cases| and support lending and deposit activities.
- This role requires independent test ownership| strong integration testing skills| and the ability to identify risks beyond documented requirements.
- Own test planning| scenario design| execution| defect management| regression testing| and release readiness for Salesforce member servicing applications.
- Validate representative workflows| including member search| identity verification| Member 360 views| account inquiries| profile maintenance| service requests| escalations| and interaction history.
- Test banking journeys involving deposits| loans| cards| payments| and transfers| including exceptions| reversals| and downstream updates where applicable.
- Validate Salesforce Service Console functionality| including case creation| routing| queues| assignment rules| entitlements| SLAs| knowledge articles| and guided workflows.
- Test Salesforce configurations and customizations| including LWC| Flow| validation rules| approval processes| and business logic implemented in Apex.
- Perform end-to-end testing across Salesforce| MuleSoft APIs| core banking platforms| document management systems| and other connected applications.
- Verify data mapping| accuracy| reconciliation| and synchronization; investigate missing| delayed| duplicate| or inconsistent transactions and records.
- Validate profiles| permission sets| sharing rules| field-level security| sensitive member data access| and audit history.
- Design negative and boundary scenarios covering API failures| timeouts| retries| duplicate submissions| concurrent updates| and interrupted servicing sessions.
- Build and maintain automated regression tests| support UAT with servicing teams| and provide clear test evidence and release recommendations.
- Required experience and skills6+ years of software QA experience| including 3+ years testing Salesforce and substantial banking or credit union application experience.
- Direct experience testing applications used by member service representatives| banking customer service representatives| contact center agents| or branch employees.Strong knowledge of Salesforce Service Cloud;
- Financial Services Cloud experience is highly desirable.
- Practical understanding of deposit servicing| consumer lending| member/account relationships| and service request lifecycles.
- Hands-on API testing using Postman or an equivalent tool| including authentication| request/response validation| error handling| and HTTP status codes.
- Ability to use SOQL and SQL to validate Salesforce records and downstream data.
- Experience with test automation using Selenium| Playwright| Provar| or an equivalent framework| including maintainable Salesforce UI tests.
- Strong defect investigation skills using logs| browser developer tools| API responses| and correlation identifiers.
- Experience with Jira| Xray or equivalent test management tools| Agile delivery| and CI/CD regression execution.
- Ability to explain business impact| challenge incomplete requirements| and communicate release risks clearly.
- Preferred experience:
- Salesforce Financial Services Cloud
- OmniStudio| Experience Cloud| and telephony/CTI integrations.
- MuleSoft integrations and core banking platforms such as Hogan.
- Accessibility| performance| and session management testing for high-volume servicing environments.
- Agentforce testing| including grounded responses| permitted actions| human handoffs| and protection of member information
Company Benefits & Culture
• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits
Salesforce QA Lead · Artech LLC