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Salesforce Marketing Operations Manager
inSync Staffing Inc.
- 🇬🇧 United Kingdom | 🇺🇸 United States
- Remote
- Manager or above
- 1 day ago
- Salesforce Platform
- CRM
- Marketing Cloud
- Salesforce
- Health insurance
- Pension
1 day ago
Location: Durham, NC 27709 (Hybrid 2–3 days/week preferred or Remote)
Pay rate: $95.00/hr – $120.00/hr
Work schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (40.0 hours/week; 6-month contract)
Overview
The Salesforce Marketing Operations Manager serves as the operational owner of Grifols' Salesforce platform ecosystem during a 6-month engagement focused on stabilizing, governing, and optimizing CRM and marketing technology capabilities. Working closely with Marketing, IT, Analytics, and third-party vendors, this role oversees platform enhancements, data governance, campaign execution frameworks, and release management. The manager translates business requirements into technical solutions while establishing a 12–18 month platform roadmap and preparing the organization for future capabilities, including Salesforce Data Cloud and advanced personalization.
Job Specifications
- Direct Salesforce platform operations, managing enhancement requests, intake prioritization, solution delivery, data quality, and release planning
- Oversee Salesforce Sales Cloud, Service Cloud, and Marketing Cloud workflows, optimizing donor engagement, customer lifecycle, and retention programs
- Function as primary operational liaison between business units, internal IT resources, external consultants, and technology vendors
- Maintain the Salesforce enhancement roadmap, build executive governance dashboards, and track key campaign, journey, and platform utilization metrics
- Establish and document governance frameworks, operational workflows, and standard operating procedures to reduce operational risk
- Minimum 5 years of hands-on Salesforce platform experience required
- Minimum 3 years managing Salesforce operations, CRM programs, or platform governance required
- Strong working knowledge of Salesforce Sales Cloud, Service Cloud, platform administration capabilities, and business process optimization required
- Proven experience managing cross-functional stakeholders, external vendors, and consultants required
- Experience with Salesforce Marketing Cloud, Data Cloud / CDP, donor engagement, or healthcare/life sciences regulated environments preferred
- Salesforce certifications (Administrator, Advanced Administrator, or Business Analyst) preferred
- Engagement Duration: 6-month contract assignment.
- Work Arrangement: Hybrid (2–3 days onsite in Durham, NC) preferred; open to Remote candidates.
- Clean candidate resume submittal without supplier logos, header branding, citation links, or source links.
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Salesforce Marketing Operations Manager · inSync Staffing Inc.