Salesforce Lead - Support Engineer
- 🇺🇸 United States
- On-site
- Staff / Principal
- 3 days ago
- Salesforce
- Service Cloud
- Apex
- triage
- Lightning Web Components
- LWC
- SOQL
- JavaScript
- Change Management
Job Title: Salesforce Lead - Support Engineer
Job Location : Bloomington , IL
Job Summary
Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications using Apex development skills
Job Description
Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications handling incidents service requests and user issues
Perform initial triage reproduce issues analyze logserrors identify root causes and provide timely resolutions or workarounds
Troubleshoot Apex classes triggers Lightning Web Components LWC Flows validation rules workflows and integrations Fix defects and implement minor enhancements using Apex SOQL SOSL LWC JavaScript and Salesforce configuration
Monitor scheduled batch jobs asynchronous processing integrations and datarelated failures
Resolve access and configuration issues involving profiles permission sets roles sharing objects fields and record access Investigate integration API failures and coordinate with upstream or downstream application teams
Perform data analysis and corrections using Salesforce tools and queries while following production controls Write and maintain Apex unit tests and support testing before production deployment
Support deployments post deployment validation and production issue resolution
Maintain incident documentation root cause analysis RCA known error information and support knowledge articles
Escalate complex product design issues to L3 development teams with clear technical analysis and evidence Work within agreed incident priorities SLAs and change management processes
Roles and Responsibilities
Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments
Analyze and troubleshoot Apex code triggers and related Salesforce components
Collaborate with cross-functional teams to resolve integration and API issues
Ensure adherence to Salesforce best practices and production controls
Document incidents resolutions and contribute to knowledge base
Support deployment activities and ensure smooth transition to production
Escalate complex technical issues appropriately while providing detailed analysis
Salesforce Lead - Support Engineer · LTM