Salesforce FSL

Lead the end-to-end design and deployment of Salesforce Field Service (FSL) tailored for gas field operations (e.g., emergency response, leak detection, maintenance, and compliance checks).

· Configure and customize FSL features including Service Territories, Operating Hours, Work Types, Skills, and Service Resources.

· Design and implement mobile-first solutions using FSL Mobile to support offline operations, GPS tracking, smart actions, and barcode scanning.

· Define and implement scheduling and optimization rules for resource allocation and dispatch using Scheduling Policies and Work Rules.

· Ensure seamless integration with backend systems like SAP via API or middleware.

Mobile Enablement & Offline Use Cases

· Configure and customize the Field Service Mobile App to enable offline functionality for field agents, especially in rural or non-connected areas.

· Design and implement Smart Actions, Custom LWCs, and workflows for mobile-specific use cases such as emergency reporting, asset inspection, and gas leak documentation.

· Ensure the mobile app supports digital signature capture, photo attachments, geolocation, and safety checklists.