Salesforce Developer

Salesforce Developer Lead – CTI
Role Summary:
Develop Salesforce capabilities with a focus on Computer-Telephony Integration (CTI) for RM Central, enabling seamless agent experiences and call handling.
Key Responsibilities: ·Implement CTI integrations using Salesforce Open CTI, softphone configurations, and call routing. ·Customize Apex/LWC and declarative setup for call logging, screen pops, and agent productivity. ·Collaborate with telephony vendors and internal infra teams to ensure reliability and performance. ·Document technical designs and provide operational support and knowledge transfer. ·Participate in system testing and user enablement.
Required Skills & Experience: · 6+ years Salesforce development with hands-on CTI experience (Open CTI, vendor connectors). ·Understanding of telephony protocols (SIP), call routing, and event handling. ·Experience with Salesforce APIs, integration patterns, and security practices. ·Strong debugging and performance tuning skills.
Preferred Certifications:
·Salesforce Platform Developer I/II (preferred)