Salesforce CRM Administrator

Salesforce CRM Administrator

(Remote, Costa Rica)

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for a Salesforce CRM Administrator to join our Global CRM team on a permanent basis.

This is an exciting opportunity for someone with a Salesforce CRM background to develop their Salesforce Administration skills while supporting a global user community within a FTSE 100 market-leading organization.

The opportunity:

·Provide day-to-day end-user support by resolving cases submitted through Salesforce.

·Create, maintain, and troubleshoot Salesforce users, profiles, permission sets, public groups, queues, roles, and sharing settings.

·Configure and maintain Salesforce using declarative tools including custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes, and Flow.

·Build and maintain reports and dashboards that provide meaningful business insights.

·Assist in the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features.

·Collaborate with business analysts and developers to deliver enhancements, resolve system issues, and implement business requirements.

·Participate in requirements gathering, solution design discussions, User Acceptance Testing (UAT), release activities, and post-deployment validation.

·Create and maintain user documentation, knowledge articles, training materials, and support communications to promote user adoption.

·Monitor system health, data quality, and user feedback to identify trends, recurring issues, and opportunities for continuous improvement.

·Identify opportunities to improve business processes, user experience, and Salesforce adoption through configuration, automation, and platform best practices.

·Configure Salesforce in accordance with established governance, security, and change management processes.

·Stay current with Salesforce platform capabilities and recommend improvements where appropriate.

This position description identifies the responsibilities and tasks typically associated with the performance of the position.Other relevant essential functions may be required.

What you need:

·Salesforce Certified Platform Administrator

·1-3 years of experience administering or supporting Salesforce

·Experience configuring Salesforce using declarative tools (custom objects, fields, page layouts, validation rules, record types, reports, dashboards, and Flow)

·Understanding of Salesforce security concepts including users, roles, profiles, permission sets, and sharing

·Experience troubleshooting user issues and providing day-to-day application support

·Strong analytical and problem-solving skills with attention to detail

·Excellent written and verbal communication skills

·Ability to prioritize multiple requests and manage work effectively in a fast-paced environment

·Experience working with stakeholders to gather requirements and translate business needs into system solutions

·Proficiency with Microsoft Excel and other Microsoft Office applications

·Salesforce Certified Agentforce Specialist (preferred)

·Salesforce AI Associate (preferred)

·Salesforce Data Cloud Consultant (preferred)

·Trailhead “Agent Blazer” status and other Trailhead Badges/Super Badges (preferred)

·Exposure working with Salesforce Flow automation (preferred)

·Exposure to Salesforce AI capabilities, including Agentforce, Einstein, Prompt Builder, or other generative AI tools such as Claude Code and Cursor (preferred)

·Experience with Agile delivery methodologies and User Acceptance Testing (preferred)

·Experience working in Salesforce Lightning Experience (preferred)

Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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