Salesforce Consultant

About The Job:

• Salesforce is the commercial and service engine of a modern transportation business — where customer relationships, pipeline, account hierarchies, ownership, and day-to-day customer service come together.
• As Senior Salesforce Consultant / Solution Architect, you will own the design, delivery, and reliability of the enterprise Salesforce platform across Sales Cloud and Service Cloud, supporting the full customer lifecycle from onboarding through case management and ongoing account operations.
• You will own the complete Software Development Lifecycle — consulting with the business, architecting scalable solutions, building on the platform, integrating with the wider enterprise, and keeping production stable.
• Salesforce consumes the customer golden record mastered in CDM and connects, through integration middleware, to transportation management, billing, order management, and finance systems — making sound design and reliable integration central to the role.
• This is a senior, hands-on position that blends consulting and architecture with deep technical delivery and production ownership.
• Why it matters: sales, customer service, and revenue operations run on Salesforce every day.
• This role keeps that platform architecturally sound, reliably integrated, and continuously improving.
• The Salesforce platform is the hub for customer and case management, integrated across the enterprise transportation ecosystem.

Essential Job Functions:

• Partner with business leaders to understand objectives and translate them into platform capabilities.
• Facilitate requirements workshops, solution discovery, and impact analysis.
• Advise Customer Service, Sales Operations, Credit, and Billing on future-state process improvements.
• Provide day-to-day technical guidance for account management, hierarchy maintenance, ownership, and compensation.
• Design enterprise-grade solutions across Sales Cloud and Service Cloud and the end-to-end customer lifecycle.
• Produce solution designs, architecture diagrams, process flows, and technical specifications.
• Recommend scalable, secure, maintainable designs aligned to Salesforce best practices and governor limits.
• Lead technical design reviews and architecture governance for the platform.
• Design and build with Apex, Triggers, Lightning Web Components (LWC), and Flows.
• Deliver Platform Events, REST/SOAP APIs, Custom Objects, Custom Metadata, Validation Rules, and Approval Processes.
• Implement enhancements for account and case management, routing, hierarchies, ownership, and compensation.
• Build reusable, well-tested components and continuously reduce technical debt.
• Design and maintain integrations with MuleSoft, the customer master (CDM), TMS, billing, order management, and ERP systems.
• Define integration architecture, authentication standards, asynchronous patterns, and error handling.
• Monitor inbound and outbound interfaces and resolve synchronization, automation, and data-processing failures.
• Investigate and resolve production incidents across Sales Cloud, Service Cloud, integrations, and automation.
• Monitor scheduled jobs, Batch Apex, Queueable Apex, Platform Events, Flows, and asynchronous processes.
• Perform root cause analysis for recurring issues and implement permanent, preventative solutions.
• Run proactive health checks and safeguard service levels and overall platform performance.
• Reconcile data between Salesforce and integrated systems to ensure consistency and integrity.
• Support migration, bulk updates, duplicate management, cleansing, and validation activities.
• Investigate discrepancies and coordinate corrective actions across enterprise applications.
• Own the full SDLC — development, unit testing, SIT, UAT, deployment, and post-production validation.
• Coordinate releases using DevOps and CI/CD best practices with strong deployment governance.
• Perform code reviews, optimize performance, and ensure compliance with governor limits and standards.
• Evaluate emerging Salesforce capabilities and recommend platform improvements.
• Mentor developers and administrators; establish coding standards and best practices.
• Maintain technical specifications, runbooks, architecture diagrams, and knowledge articles.

Qualifications:

• 8+ years of Salesforce experience across delivery and production support.
• Deep expertise in Sales Cloud and Service Cloud, including case management and the customer lifecycle.
• Strong hands-on development with Apex, LWC, Flows, and Platform Events.
• Proven experience designing and maintaining enterprise integrations (MuleSoft and API-based interfaces).
• Experience supporting large-scale production Salesforce environments and complex automation.
• Demonstrated ownership of end-to-end SDLC and DevOps / CI-CD release practices.
• Salesforce Application Architect and/or System Architect.
• Salesforce Platform Developer II.
• Salesforce Administrator and Advanced Administrator.
• Salesforce Sales Cloud Consultant and Service Cloud Consultant.
• Experience in transportation, logistics, supply chain, or another integration-heavy, high-volume industry.
• Familiarity with a customer master / MDM platform (e.g., Oracle Fusion CDM) as an upstream source.
• Cloud platform experience (Microsoft Azure preferred).
• Salesforce Architecture.
• Sales & Service Cloud.
• Apex & LWC Development.
• Enterprise Integration.
• Production Support.
• DevOps & CI/CD.
• Data Governance.
• Business Process Automation.
• Root Cause Analysis.
• Stakeholder Management.
• Solution Design.
• Technical Leadership.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

• 0-2 years - INR 5,000
• 2-6 years - INR 7,500
• 6+ years - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.