Salesforce Capability Lead

Salesforce Capability Lead 

Job Level:   Senior Manager

Job Location: Remote

Travel Expectations: 50-75% average

Job Classification:Full-Time   

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

In this role, you will: 

Business Development: 

• Drive business development initiatives, focusing on client account management and identifying opportunities for Salesforce consulting services. 
• Travel 50% to 75% for client engagements, project milestones, marketing events, and networking opportunities. 
• Strengthen relationships with Salesforce account executives and the Salesforce user community (e.g., Salesforce User Groups). 
• Promote Salesforce solutions and expand Centric’s presence within Marketing Cloud, Sales Cloud, Service Cloud, and other specialized clouds like Financial Services Cloud and Commerce Cloud. 

Practice Management: 

• Meet revenue and profitability targets for the Salesforce practice. 
• Collaborate with Salesforce practice leaders and department heads on project staffing and resource management. 
• Develop case studies, marketing materials, and sales collateral. 
• Manage operational administrative tasks to support role and practice requirements. 

Project Delivery: 

• Conduct research into clients' use of Salesforce, producing comprehensive reports with findings, recommendations, and a roadmap for Salesforce solutions. 
• Collaborate with colleagues and clients to create prototypes and proofs of concept to define requirements. 
• Maintain an average billable use of approximately 65%-75% 
• Provide high-level Salesforce solution architecture and recommendations 
• Work with our team of 15+ Salesforce architects, admins, and developers to solution projects, including managing onshore, remote teams 
• Work with clients to define scope and approach for Salesforce projects, overseeing all aspects of delivery, deliverables creation and direction of project resources 
• Review and recommend improvements for Salesforce solutions. 
• Groom and refine the Salesforce product backlog, working closely with project partners. 
• Lead the design of Salesforce and affiliated solutions for Sales, Service, and platform implementations. 
• Act as a release manager, approving configurations and coded items for deployment between environments. 
• Provide guidance on user story writing, ensuring success and acceptance criteria are clearly defined. 
• Describe and justify design choices, ensuring comprehensive documentation of testing procedures. 
• Manage the configuration, quality assurance, testing, and deployment of Salesforce solutions. 
• Engage in collaborative project and process planning. 

Who You Are: 

• Minimum of 8 years’ experience with Salesforce and experience defining Salesforce optimization strategies and best practices using the following Salesforce products (in order of preference): Service Cloud, Sales Cloud, Salesforce Community, Salesforce Licensing model 
• Domain knowledge of Marketing and Sales teams and operations 
• Prior experience with marketing automation solutions or Marketing Cloud 
• Experienced in integration of Salesforce systems and analytics. 
• Credentials to influence CMO's and CIO's about Salesforce best practices 
• Management Consulting experience or industry background. 
• 4-year college university degree 
• Salesforce Certifications; at least one of the following is required: 

• Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant  

• Additional certifications such as Administrator and Platform App Builder are advantageous.
• Proactive and positive attitude, with exceptional relationship-building skills.
• Strong analytical abilities to identify trends and make data-driven recommendations.
• Self-starter with a demonstrated track record in strategic initiatives, leading projects, and delivery workstreams.
• Ability to convey concepts with presentations visually and in writing, facilitating stakeholder decision-making.

Total Rewards:  

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.      

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Discover more about our benefits by exploring additional details herebenefits. 

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring ourmission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.