Salesforce Business Analyst

Title: Salesforce Business Analyst

Location: Pittsburgh, PA (3 days' on-site REQUIRED)

Reports To: Manager of IT systems – CRM

Duration: Long-Term Contract (6-month SOW's)

• The Salesforce Business Analyst will work closely with business stakeholders to improve and document processes and increase efficiencies in Salesforce and other related business systems.

• Works with business stake holders to capture and document requirements and provide accurate feedback on use cases
• Supports and/or leads Salesforce projects and initiatives
• Supports and manages salesforce AppExchange products, Third party tools, and integrations
• Works with the design team to ensure prioritization of most impactful business requests
• Educates and evangelizes CRM best practices to internal constituents to ensure solutions delivered are best of breed for the company's business model and culture

• Minimum of five years of experience implementing functional solutions in Salesforce/CRM within a large org (More than 50 users)
• Strong knowledge of and proven experience with Sales Cloud, Service Cloud, Experience Cloud, and/or Salesforce CPQ
• Basic understanding of development tools and practices in Salesforce to facilitate the creation of use cases and the design of project requirements.
• Proven ability to utilize critical thinking, analytical, and problem-solving skills in a fast-paced environment while managing multiple requests
• Ability to understand declarative automation and functions within the Salesforce ecosystem
• Excellent interpersonal and organizational skills and able to communicate effectively with both technical and non-technical customers
• Ability to function as a Business Analyst using the typical suite of BA tools such as documentation and organization of workshops to gather business requirements

• Salesforce Admin and/or Advanced Admin Certifications
• Experience with Integrations and third-party applications involving Salesforce
• Experience with Agile and/or Kanban development principles
• Experience with Sales Acceleration and Marketing Automation platforms (Hubspot)

• Bachelor's degree in computer science, management information systems, Business Administration, or related field