EI
Salesforce AgentForce SME (Service Cloud)
Echo IT Solutions, Inc
🇺🇸 United States
On-site
Mid level
1 month ago
- Salesforce
- Agentforce
- Service Cloud
- Salesforce Service Cloud
- AI
- Copado
- Devops
1 month ago
Position: Salesforce AgentForce SME (Service Cloud)
Location: Dallas TX
Duration: Long Term
Job description:
We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.
Key Responsibilities:
- Design and implement solutions using Salesforce AgentForce and Service Cloud.
- Configure and optimize case management, omnichannel, knowledge management, and service processes.
- Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
- Provide technical guidance and best practices for AgentForce adoption and automation.
- Support integrations, troubleshooting, and platform optimization.
Required Skills:
- Strong hands-on experience with Salesforce AgentForce.
- Expertise in Salesforce Service Cloud.
- Experience with Salesforce configuration, automation, and service process optimization.
- Excellent stakeholder management and communication skills.
Nice to Have:
- Experience with Copado for Salesforce DevOps and release management.
- Salesforce certifications related to Service Cloud and AgentForce.
Salesforce AgentForce SME (Service Cloud) · Echo IT Solutions, Inc