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Sales Training Manager - Tomball, TX
Vensure Employer Services
- 🇺🇸 United States
- On-site
- Manager or above
- 20 hours ago
- Learning Management Systems
- PowerPoint
- Excel
- Google Workspace
- Storyline
- Instructional Design
- Health insurance
- Pension
20 hours ago
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visitingwww.vensure.com .
Position SummaryTheSales Training Manager owns how Solvo Global hires-to-proficiency and grows its people. You will lead a team of trainers, run onboarding, and build the company-wide learning and development (L&D) program
Essential Duties and Responsibilities
Inside Sales Learning and Development
• Build a yearly L&D plan based on training needs analysis across teams.
• Create soft skills, communication and outbound sales curricula. • Develop leadership programs that grow agents into Team Leads and Team Leads into supervisors. • Own mandatory compliance training (for example data protection, information security, code of conduct) and completion tracking. • Manage the learning management system (LMS) and keep content current.
Working with Client Teams
• Partner with client stakeholders to understand their products, processes and quality standards.
• Turn client requirements into training content and readiness criteria for the teams that support them.
• Run or support client-specific training and refreshers when a client launches, ramps up or changes a process.
• Share training progress and results with client teams and act on their feedback.
Team leadership and operations
• Hire, coach and performance-manage the trainer team; certify trainers before they deliver.
• Plan trainer capacity against the hiring and launch forecast. • Report monthly on training KPIs to leadership.
• Keep training materials consistent, version-controlled and easy to update.
• Occasional domestic and international travel will be required to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.
Marginal Functions
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Support other training initiatives as needed.
Knowledge, Skills, and Abilities
• Demonstrated success in designing and delivering training programs that accelerate employee proficiency, with measurable improvements in learning outcomes, performance, and time-to-productivity.
• Strong facilitation and presentation skills, with the ability to effectively engage audiences in both virtual and in person environments, ranging from frontline employees to senior leadership.
• Proficiency in Learning Management Systems (LMS) and training technologies, as well as Microsoft Office Suite applications, including PowerPoint and Excel, or comparable productivity platforms such as Google Workspace.
• Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly, professionally, and effectively. • Proven experience developing, implementing, and scaling training programs and learning initiatives from concept through launch and ongoing optimization.
• Hands-on experience with e-learning authoring tools, such as Articulate 360, Rise, Storyline, or similar instructional design platforms. • Working knowledge of quality assurance and performance improvement frameworks, including COPC standards and best practices.
• Bilingual proficiency in English and Spanish, with the ability to develop and deliver training, facilitate discussions, and communicate effectively in both languages.
• Strong instructional design, adult learning, coaching, and performance consulting skills, with the ability to tailor learning solutions to diverse audiences and business needs.
• Ability to analyze training effectiveness through learner feedback, performance metrics, quality results, and other key performance indicators to drive continuous improvement.
Required Education & Experience
• Bachelor's Degree in Education, Human Resources, Business or a related field, or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
• At least five (5) years in Training or Learning and Development, including at least two (2) years leading a team of trainers.
• Prior experience working in a contact center, BPO or shared-services environment.
• Skill in instructional design (for example ADDIE) and adult-learning methods.
Required Licenses and/or Certifications
• Requires a valid, non-restricted driver's license as it involves regular travel to training sites and company locations.
• Requires a current, valid passport as it may require travel to international locations.
• A training or coaching certification (for example CPTD, CIPD, or a train-the-trainer certificate) preferred.
Physical, Mental, & Communication Demands
Physical Demands:
•Sedentary Work:Prolonged periods of sitting and working at a computer, including viewing monitors and using standard office equipment.
•Manual Dexterity:Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
•Mobility:Ability to travel domestically and internationally as needed, including air travel and extended periods of sitting, walking, and standing during meetings, conferences, and training events. Ability to move throughout the office, training, and conference environments to facilitate meetings, presentations, and training sessions.
•Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
•Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies or presentation materials.
Mental Demands:
•Strategic Thinking: Strong critical thinking and problem-solving skills to address training challenges, operational changes, and evolving client requirements. Ability to analyze business needs, training data, quality metrics, and performance trends to identify training opportunities and develop effective learning solutions.
•Decision Making:Ability to exercise sound judgement, maintain confidentiality, and make decisions in a fast paced, deadline-driven environment.
•Adaptability:Demonstrated ability to plan strategically, adapt to changing business needs, and drive continuous improvement initiatives.
•Problem-Solving: Capacity to interpret complex information and translate it into engaging, learner-centered training programs and materials.
•Multitasking:Ability to manage multiple projects, priorities, deadlines, and stakeholders simultaneously while maintaining attention to detail and quality.
•Stress Management: Capability to handle high-pressure situations calmly and effectively and manage stress effectively.
Communication Demands:
•Interpersonal Skills:Frequent collaboration with internal departments, client teams, leadership, and external partners to gather requirements, communicate training objectives, and report outcomes.
•Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
•Written Communication: Strong written communication skills, including the ability to develop training materials, curricular, reports, assessments, policies, and executive-level communications.
•Verbal Communication:Ability to effectively communicate technical, operational, compliance, and customer-service concepts in a clear, concise, and audience appropriate manner.
•Leadership:Ability to provide coaching, feedback, and performance guidance to trainers, team leads, supervisors, and employees.
•Listening:Active listening skills to understand and address employee concerns and feedback.
•Presentation Skills:Exceptional verbal communication and presentation skills with the ability to engage and influence audiences range from frontline employees to senior executives and client stakeholders. Ability to facilitate instructor-led, virtual, and blended learning programs for diverse audiences. For bilingual environments, ability to communicate, facilitate training, and develop learning materials in both English and Spanish.
Environmental Conditions
Work is primarily performed in an office setting except travel to facilitate training at other worksite locations, attending work events, and/or conferences. May occasionally have moderate noise level typical for an office setting, such as noise from office equipment (Ex. copiers, W2 or check printers) and/or co-workers.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an "at will” employment relationship.
This position is eligible for the following benefits:
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
- No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting.
Sales Training Manager - Tomball, TX · Vensure Employer Services