Sales Support Analysis, Retail

Momofuku Goods

Momofuku Goods aims to redefine the American pantry by giving home cooks restaurant-grade essentials that make cooking more fun, enjoyable, and delicious.

Founded in 2020 by David Chang and the Momofuku team, Momofuku Goods carries forward the same principles that shaped our restaurants, challenging conventions and making the unfamiliar familiar. We believe in the power of food to bring people together and create more confidence, joy, and connection in the kitchen.

TheSales Support Analyst, Retail will lead critical new-item and promotional submission processes for the retail sales team across Conventional and Natural/Specialty channels, while providing broader account coordination, documentation, and recurring reporting. As Momofuku Goods scales, this work grows in volume and complexity, demanding accuracy, organization, and follow-through across every retailer relationship.

This is a detail-driven role for someone who thrives managing multiple retailer relationships, deadlines, and workstreams at once, combining strong administrative discipline with comfort working in data. They will own critical support workflows across our retail customer portfolio, work closely with Account Managers and the Sales Planning Manager, and report to the VP, Retail Sales.

Salary Description: $72,000 - $85,000 annually + bonus + company stock options

What's in it for you?

Momofuku offers competitive pay and a comprehensive benefits package, including vision/dental/medical and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

Responsibilities:

NEW ITEM & PROMOTIONAL MANAGEMENT

• Own the end-to-end process for new-item setup across retail customers, including collecting required inputs, preparing submissions, validating completeness and accuracy, submitting documentation and tracking approvals through completion.
• Collect, review and validate item, pricing, packaging, financial and customer information required for retailer submissions; independently identify missing information, inconsistencies or potential compliance issues and work with Account Managers, brokers and Finance to resolve 
• Develop, document and manage standard operating procedures for new-item and promotional submissions, including clear requirements for information gathering, review, submission, approval tracking and escalation to ensure promotion activities 
• Own master promotional calendar across retail accounts, validating approved promotional activity, timing and program details against retailer, broker and internal information and identifying discrepancies.
• Proactively identifying and flagging scheduling conflicts between competing promotional requests so the business doesn't miss time-sensitive promotional windows with retailers.
• Manage new-item and promotional submissions through retailer portals and customer systems, including interpreting retailer requirements, resolving routine submission issues and monitoring authorization and approval status
• Monitor the effectiveness and quality of new-item and promotional submission processes, identify recurring errors, delays or compliance gaps and recommend improvements to Account Management and Commercial leadership.
• Ensure quality and completeness of retailer submissions before submission, ensuring they meet customer requirements and Momofuku standards and proactively resolving routine issues before they create delays or rework.
• Resolve and fulfill customer sample requests and delivery to retailer buying teams as required.
• Partner with FP&A Manager to validate and analyze pricing- and promotion-related deduction, contracts and/or chargebacks to ensure accuracy.
• Track deadlines and submission requirements across assigned customers, proactively identifying gaps and flagging missing information or upcoming requirements to the Account Manager before they become a risk. 

CUSTOMER & COMMERCIAL COORDINATION

• Prepare and organize routine meeting materials including item information, distribution updates, pricing, promotional activity and supporting sales documentation.
• Partner directly with Finance, Account Managers and brokers to gather, reconcile and validate pricing, promotional and customer-specific financial information required for retailer submissions and commercial support.
• Provide the Sales Planning Manager with accurate, validated account-level inputs including promotional activity, new-item status, distribution changes and other customer information required for commercial planning and reporting.
• Independently reconcile information across Account Management, brokers, Finance, Sales Planning and internal systems, identifying inconsistencies and determining the appropriate follow-up needed to establish an accurate source of information for submissions and reporting.

• With Sales Planning and the RGM team - reconcile post-promotion performance recaps using available customer and internal data.
• Own the accuracy and completeness of assigned customer and promotional inputs used in recurring retail sales reporting and commercial planning, investigating discrepancies and coordinating corrections as needed.

ACCOUNT MANAGEMENT PRODUCTIVITY & PROCESS IMPROVEMENT

• Implement systems and workflows that allow Account Managers to spend less time on repetitive administrative tasks and routine reporting, enabling more focus on customer growth opportunities.
• Design, implement and continuously improve repeatable templates, trackers, controls and SOPs that simplify recurring account-management workflows, improve accuracy and reduce unnecessary manual work.
• Own day-to-day execution to validate accuracy, resolve issues, and ensure strong follow-through across the Retail Sales organization.

Qualifications

Required Qualifications:

• 2 - 4 years of experience in CPG sales support, account coordination, sales administration, brokerage or a related commercial role.
• Demonstrated ability to independently manage recurring commercial or customer-facing processes with limited day-to-day supervision.
• Experience preparing retailer new-item forms, promotional submissions and customer documentation.
• Experience building or improving SOPs, trackers, workflows or other operating processes
• Experience navigating retailer portals and customer systems 
• Strong Excel and/or Google Sheets capability, with the ability to validate, reconcile and summarize customer and commercial information.
• Exceptional organization and attention to detail, with the ability to manage multiple customers, submissions and deadlines at once.
• Strong follow-through and comfort taking ownership of recurring administrative workflows from preparation through completion.
• Comfort operating independently in a fast-moving, high-growth CPG environment.

Preferred Qualifications:

• Strong written and verbal communication skills and the ability to work effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers and other partners.
• The ability to identify missing, inconsistent or inaccurate information rather than simply passing it along.
• A proactive, service-oriented mindset and an interest in finding more efficient ways to support a growing commercial organization.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The employee is frequently required to use hands and fingers to use the computer keyboard, writing and the answering phone.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.