Sales Support Administrator

Job Summary 

Responsible to oversee, manage, and coordinate the order process to ensure customer and company satisfaction. Prepare correspondence and fulfill internal/external customer needs. Proactively supports the needs of the sales force to ensure the ongoing success of the company.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Orchestrates all aspects of laser orders by verifying purchase order/quote accuracy, product availability, product restrictions for the country, entering andallocating orders.

• Owns the Sales orders and all related deadlines

• Maintain/Run the open order report

• Adheres to Sarbanes-Oxley process requirements for the department.

• Interfaces with and develops cross-functional relationships with A/R, Invoicing, Quality, and Manufacturing.

• Work with thelogistics team to helpmaintain an uninterrupted product flow to the customer.

• Provides sales and field service updates on order status, shippinginformation and product availability.

• Informs Product Managers on what needs to be changed with the products, based on customer complaints /feedback

• Processing RMA’s/Credits percompanies return policy

• Support National Sales and DemoAdmin

• Embody and deliver the “Exceptional Everyday”

Qualifications 

Education

☒High School degree/equivalent required

Experience

☒1 to 2 years relevant experience

Specific Related Experience: Customer Service

Skills

• ERP System (preferably SAP/Salesforce.com)

• Working knowledge of Microsoft Office

• Proven knowledge of domestic and international shipping regulations

• Knowledge of commonly used customer service and business concepts, practices, and procedures within a particular field

• Demonstrates independent judgment as needed for customer satisfaction.

• A wide degree of creativity and latitude is expected

• Shrewd negotiating skills

• Strong team member

• Team player, well organized, sees tasks through to completion
•  

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
• ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• ☒ Other (please specify): Travel to the company's annual sales meeting will be required.