Sales Specialist

Description

Summary/Purpose ofthePosition:

​​​​​​The Sales Specialist is responsible for providing outstanding service and support. This role 
supports the sales organization by ensuring a positive end-to-end customer experience 
throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness, 
accuracy, and proactive engagement across multiple channels and collaborates with Small 
Business customers, the sales organization, and internal teams.
Duties and Responsibilities: 
• Serve as primary sales support contact for Small Business accounts 
• Support account growth by providing timely quotes, product information, and order 
assistance via phone, email, or webchat
• Monitor open quotes, open orders, lead times, and backorders for assigned territory by 
verifying product availability, delivery timelines, and vendor information
• Maintain account accuracy by updating contacts, preferences, ship-to locations and 
pricing information by reconciling and updating customer information in ERP and CRM 
systems
• Provide escalated support for recurring issues affecting customer segments
• Track and resolve customer issues to ensure minimal disruption to account activity 
• Deliver fast, friendly service designed to strengthen the customer relationship and 
improve retention 
• Directly and indirectly responsible for product quality
• Performs other duties as assigned by management to support the business

Qualifications

Span and Scope 
• Partner with Sales to proactively identify gaps or opportunities within Small Business 
customers
• Collaborate with product teams and vendors when unique or new product information 
is required
• Decision-Making Authority: Guided
• Complexity: Moderately Complex
Skills
• Prior ERP system experience required
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Professional phone and email etiquette 
• Strong attention to detail, accuracy, and organization 
• Excellent verbal and written communication skills
• Ability to maintain professional communication via phone and email
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Bilingual skills are a plus

Education & Experience
• 2-3+ years of experience in customer service or sales support (industrial distribution or 
manufacturing preferred)
• High School Diploma or GED required, associate's degree preferred
• Experience with providing quotes, customer support, or account management
• Technical product background or experience in distribution/supply chain is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)
Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with the 
ADA, FMLA and other federal, state and local standards, including meeting qualitative 
and/or quantitative productivity standards