Sales Specialist

Position Overview

We are seeking a motivated and personableSales Specialist to join our team and help grow relationships with hobby shops, breakers, and other customers within the trading card and collectibles industry.

This role will focus on managing existing direct accounts, developing new business opportunities, responding to customer inquiries, and providing day-to-day support to both new and established customers. The ideal candidate is organized, comfortable communicating with customers, and has an interest in trading cards, collectibles, or the hobby industry.

Key Responsibilities

• Manage and maintain relationships with existing direct accounts, including hobby shops and breakers.
• Proactively reach out to new and existing hobby shops to develop sales opportunities and strengthen business relationships.
• Identify potential new accounts and assist with customer acquisition and account development.
• Serve as a point of contact for customer questions, inquiries, and general account needs.
• Provide positive and professional customer experience throughout the sales process.
• Assist both new and existing customers with product, account, and ordering-related questions.
• Follow up with customers and accounts to maintain strong, long-term relationships.
• Maintain accurate customer and account information within company systems and CRM platforms.
• Work closely with internal teams to help resolve customer issues and ensure orders and accounting needs are handled efficiently.
• Track sales activity, customer interactions, and follow-ups.
• Support other sales and administrative initiatives as needed.

Required Qualifications

• Previous experience insales, account management, customer service, or a related field.
• Understanding of account management and working directly with business-to-business customers.
• Comfortable communicating with customers by phone, email, and other communication channels.
• Strong organizational and follow-up skills.
• Ability to handle multiple customer accounts and inquiries simultaneously.
• Professional, friendly, and confident communication style.
• Strong attention to detail and ability to work independently.
• Basic proficiency with Microsoft Office, includingExcel.

Preferred Qualifications

• Knowledge oftrading cards, sports cards, TCGs, collectibles, or the hobby industry.
• Experience working with hobby shops, breakers, distributors, or other businesses within the collectibles industry.
• Previous experience usingCRM software to manage customer relationships and sales activity.
• Experience withMicrosoft Excel and Microsoft Office.
• Basic experience withAdobe Photoshop or similar graphic-editing software.
• Existing familiarity with the hobby shop and breaker community.
• Previous B2B sales or account-management experience.