Sales Service Administrator (USI5) (3012)

SUMMARY: The Sales Service Administrator Responsible for supporting the development, expansion, and performance of all sales & service activities in assigned market; establishes plans and strategies to expand existing customer bases, expand market and segment penetration. This role assists in growing existing customer relationships, identifying new business opportunities, preparing sales proposals, and ensuring exceptional customer service.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Support the development of sales & service strategy for assigned market that ensures attainment of company sales goals and profitability targets.
• Prepares action plans for effective search of sales & service leads and prospects.
• Assist in development of action plans and execute such plans to penetrate new markets.
• Provide timely feedback to sales and executive management regarding performance.
• Assist in preparing quotations, proposals, contracts, and customer presentations. 
• Create and conduct proposal presentations and assist team members in similar activities.
• Coordinate with operations, engineering, supply chain, and customer support teams to ensure timely service delivery and responses.
• Maintain accurate records of all pricing, sales and activity reports for assigned customers, markets, and segments.
• Responsible for the daily activities as it relates to assigned sales and quotations.
• Maintain accurate records of customer interactions, opportunities, forecasts, and sales activities using CRM systems. 
• Conduct market research to identify industry trends, competitor activities, and customer requirements.
• Support contract negotiations and while ensuring company pricing and profitability objectives are met.
• Participate in customer visits, industry conferences, and trade shows as required.
• Maintain and strengthen relationships with existing customers through regular communication and follow-up.
• Travel is needed to support customer meetings and business development initiatives.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• Associate’s degree in business, aviation management, marketing, engineering, or a related field,
  • or an additional 2 years of relevant work experience in lieu of degree
• Minimum of 3 years of experience in B2B sales, customer service, account management, or aviation-related business development.
• Strong communication, presentation, and relationship-building skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and scheduling applications.
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to travel up to 25–40%.

PREFERRED REQUIREMENTS:

• Bachelor’s degree 
• Understanding of aircraft parts distribution, maintenance planning, or technical services.
• 4+ years of Experience within the Commercial Aviation, MRO, Aerospace, or Airline industry.
• Knowledge of aircraft maintenance programs, components, repair services, and aviation regulations.
• Experience supporting contract negotiations and pricing activities.

OTHER:

• The selected applicant will be subject to a background check and drug testing.