Sales Order Management Rep II-III (33171)

POSITION SUMMARY

Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.

ESSENTIAL FUNCTIONS

• Responsible for processing orders for materials or merchandise from direct customer contact.  (Essential)
• Create and monitor work orders to meet production and customer requirements. (Essential)
• Create sales order’s ensuring proper documentation and approvals are obtained prior to order booking. (Essential)
• Maintain customer files with sales purchase orders, sales orders, and other information.  (Essential)
• Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed.  (Essential)
• Provide technical assistance to customers and sales personnel via telephone. (Essential)
• Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)
• Provide status and data for weekly customer reporting. (Essential)
• Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Essential)
• Coordinate customer escalations and delivery issues to ensure timely resolution. (Essential)
• Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)
• Perform other duties as assigned. (Non-essential)

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High School diploma, Associate’s, or equivalent experience.

Experience

• Four (4) to Six (6) years administrative experience, preferably in a professional office setting.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Sufficient PC skills to manage information and good ten key data entry skills.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Must be detail oriented.