Sales Operations Supervisor

Internal Job Description

Park: Bronx Zoo 

Department: Admissions & Parking 

Title: Supervisor  

Employment Type: Temporary 

Status: Non-Exempt 

Grade Level: Hourly 

Pay: $20.00/hour 

Reports To: Assistant Manager / Manager of Sales Operations 

Schedule: Must be available to work weekends and holidays; weekday shifts available 
Hours: Typically, 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights 

Position Summary 
The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures excellent experiences for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations. 

Core Responsibilities 

Sales Leadership & Support 
• Lead and mentor team in promoting memberships and upgrades 
• Engage guests about membership benefits and process new/renewal memberships 
• Ensure adherence to WCS cash handling procedures 
• Provide real-time coaching and support during shifts 

Guest Experience & Service 
• Deliver proactive, informed service to all guests 
• Resolve membership questions and concerns professionally 
• Stay knowledgeable on park offerings, membership options, and promotions 
• Ensure smooth entry process for members and new buyers 

Operational Support & Leadership 
• Address operational issues in the absence of a lead 
• Support training and contribute to a positive team culture 
• Maintain organized, stocked work areas 
• Oversee team performance and assist with additional operational tasks as needed 

#LI-DNI

Internal Qualification Requirements

• Salary Range: $20.00