Sales Operations Analyst II

Sales Operations Analyst II – Order Management & Sales Support

Pay Rate: $42/hr
Location: Austin, TX 78704
Worksite: 401 S. 1st Street, Austin, TX
Work Arrangement: 100% Onsite
Schedule: 40 Hours per Week
Employment Type: Contract / Contingent Position
Contract Duration: October 19, 2026 – October 18, 2027
Openings: 1

Position Overview

We are seeking a highly organized, detail-oriented Sales Operations Analyst II to support inside sales operations, customer purchase order processing, and order management activities for a leading semiconductor equipment company in Austin, Texas.

This position plays an important role in ensuring customer orders are accurately processed, tracked, and coordinated with internal sales teams, manufacturing facilities, and international business partners, including teams in Japan.

The ideal candidate has 2–3 years of experience in sales support, order processing, sales administration, or customer order management, along with strong organizational skills, excellent written communication, and the ability to manage multiple priorities in a fast-paced environment.

This is an excellent opportunity for someone who enjoys coordinating orders, resolving customer inquiries, maintaining accurate records, and supporting an international sales organization.

Key Responsibilities

Sales Order Processing & Management

• Process new product sales orders for the inside sales organization.

• Review and process customer purchase orders accurately and efficiently.

• Coordinate order processing activities with internal sales teams and manufacturing facilities.

• Track customer orders from initial receipt through shipment.

• Maintain accurate records of order dates, shipment information, and order status.

• Follow up with internal teams and factories to ensure timely order processing.

• Provide order status updates to sales representatives and customers.

• Assist with preparing customer quotations and related sales documentation.

Customer & International Order Coordination

• Communicate regularly with internal teams, customers, and international manufacturing partners.

• Coordinate product orders and updates with teams and factories in Japan.

• Follow up on outstanding orders, shipping updates, and processing issues.

• Respond to customer inquiries through email and other communication channels.

• Assist in resolving billing discrepancies and order-related questions.

• Maintain professional and timely communication with internal and external stakeholders.

Sales Administration & Reporting

• Maintain sales activity databases and order tracking records.

• Update internal systems with accurate order and shipment information.

• Track outstanding purchase orders and pending order activities.

• Prepare and maintain spreadsheets, reports, and sales documentation.

• Support sales staff meetings and prepare presentations as needed.

• Assist Product Sales Specialists with sales administration and new business support activities.

• Maintain confidentiality of customer, product, and company information.

Operational Support & Coordination

• Manage multiple customer orders and administrative priorities simultaneously.

• Follow established sales processing procedures and internal workflows.

• Coordinate with sales, customer service, and manufacturing teams to resolve issues.

• Maintain accurate documentation and support efficient order management.

• Learn and utilize internal business systems and order processing tools.

• Perform additional sales operations and administrative duties as assigned.

Required Qualifications

• 2–3 years of experience in sales support, order processing, sales administration, or a related role preferred by the hiring manager.

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent qualifying work experience.

• Relevant administrative experience directly supporting sales activities in a fast-paced, high-tech environment may substitute for the degree requirement.

• Experience processing customer purchase orders or managing sales orders.

• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.

• Strong attention to detail and commitment to data accuracy.

• Excellent organizational and time management skills.

• Ability to prioritize multiple tasks and meet deadlines.

• Strong written and verbal communication skills.

• Ability to communicate professionally with customers and internal business partners.

• Ability to maintain accurate records and manually track order information.

• Ability to learn internal order management and business systems.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in the semiconductor, electronics, manufacturing, or other high-tech industries.

• Previous experience supporting an inside sales organization.

• Experience coordinating orders with international manufacturing facilities.

• Familiarity with customer purchase order processing, order tracking, and shipment coordination.

• Experience preparing customer quotations and resolving billing discrepancies.

• Experience maintaining sales activity databases or order management systems.

• Strong Excel skills for order tracking and reporting.

• Experience communicating with international teams, particularly in Japan.

• Japanese/English bilingual skills are a plus but are not required.

Technical Skills

Relevant technical and administrative skills include:

• Microsoft Excel

• Microsoft Outlook

• Microsoft Word

• Microsoft PowerPoint

• Customer purchase order processing

• Sales order management

• Order tracking and shipment coordination

• Sales activity databases

• Customer quotations

• Manual spreadsheet tracking

• Sales reporting and documentation

• Internal business and order management systems

Work Schedule

• Full-time contract assignment

• 40 hours per week

• 8 hours per day

• Onsite in Austin, Texas

• Exact daily start and end times to be confirmed

Interview Process

Candidates selected for interviews will participate in an in-person interview at the Austin RiverSouth location.

Ideal Candidate

The ideal candidate is an organized, detail-oriented sales support professional who enjoys working with customer orders, spreadsheets, internal systems, and business communications.

Candidates with experience in the following positions are encouraged to apply:

• Sales Operations Analyst

• Sales Support Specialist

• Sales Operations Coordinator

• Order Management Specialist

• Order Processing Specialist

• Sales Administrator

• Inside Sales Coordinator

• Sales Processing Coordinator

• Customer Order Specialist

• Sales Support Administrator

• Customer Service Coordinator

• Order Entry Specialist

Experience supporting a high-tech or manufacturing sales organization is especially valuable.

Equal Opportunity Employer. Qualified applicants will receive consideration in accordance with applicable equal employment opportunity laws.