Sales Operations 2

Job Title:Sales Operations 2
Location: Boston, MA
Duration: 12 months
Hybrid: Mon – Thurs onsite, Fri remote

Job Role:

• Reason for opening: Project Support
• Expected contract length: 12 months from start date
• Team details & who they will work with: Principal, Program Management & Growth
• Initiatives, CV GLB DTC 5100 Global Exec

Desired Candidate Profile:

• Minimum required years of experience: 3 YOE in Business development and sales
• Education requirements: bachelors or equivalent

Must have skills:

• Managing and restarting business line for Products
• Manual and knitty-gritty intake tasks: pushing brand visibility, cold calls, etc
• Processing inventory, working with logistics teams, Operations management, purchase orders

Nice to have skills:

• Independent worker, self starter
• Has worked in sales in a client facing role, can manage challenging conversations in a corporate environment
• Is interested in a start-up-like environment, looking for new opportunities
• Software/technical requirements:
• Previous client/industry experience preference: Yes

Role Purpose:
The Business Development & Sales Associate will support the growth of the Bulk/B2B business by:

•Capturing and converting inbound demand

•Supporting proactive pipeline generation

•Managing customer relationships and order intake

•Coordinating cross-functional execution for timely delivery

This role is critical to enabling the Bulk business to scale as both arevenue driver and brand-building channel.

Responsibilities
1. Lead Intake & Customer Management

•Manage bulk order inquiries via intake systems and email channels

•Gather key inputs (order size, customization requirements, timelines)

•Guide customers through the end-to-end ordering process

2. Sales & Conversion

•Support pricing discussions using standardized rate cards

•Partner with clients on product selection and customization options

•Convert inbound leads into confirmed orders

3. Business Development Support

•Identify and drive outreach (cold calls) to target segments:

•Corporate gifting and promotional agencies

• Services industry (hotels, restaurants, organizations like Sodexo)

•Universities and institutional partners

5. Order & Project Management

•Track orders through full lifecycle (inquiry → fulfillment)

•Maintain visibility into approvals, production timelines, and delivery milestones

•Provide regular updates to customers

6. Process & Operational Improvement

•Support improvements to intake forms and customer experience