Sales Force Effectiveness Group Lead B3 III - USA

Location:

East Hanover, NJ Hybrid (3 days (Mon-Thurs), 2 remote)

Salary Range:

Competitive salary commensurate with experience

Introduction

The company is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model.

Required Skills & Qualifications

• Proven success in driving product management capabilities for large-scale CRM implementations.
• 5-7 years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors.
• Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core platform), Veeva, and the major and evolving players in the ecosystem.
• Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).
• Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation.
• Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Excellent communication skills with the ability to build stakeholder buy-in and alignment.
• Experience in AI-supported product management techniques including LLM supported user-story creation and process mapping.
• Ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy.

Day-to-Day Responsibilities

• Drive end-to-end delivery for a set of CRM capabilities from discovery through release and hypercare.
• Partner with stakeholders to gather, document, and prioritize requirements; define user stories, acceptance criteria, and success measures.
• Work with delivery teams to plan, execute, and track work; remove blockers; manage scope trade-offs; and ensure predictable, high-quality releases.

Company Benefits & Culture

• Engage with others and integrate diverse perspectives from colleagues to achieve the best outcome for the enterprise.
• Challenge assumptions, make decisions grounded in data.
• Build situational awareness, adapt leadership style to enhance impact of others and performance of team.

For immediate consideration please click APPLY to begin the screening process with Alex.