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Brief Description of the Position:
- Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
- Record, Analyse, Report and administer according to systems and requirements (CRM)
- Attend regular client visits, necessary to perform duties and aid business development
- Read and understand technical drawings and product data sheets
- Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
- Establish and maintain customer relationships and support
- Contact with clients on products and updates
- Support and training on pumps and valves as and when required
- Solve problems; Provide support with queries and technical information as and when required
- Liaise with Consultants, Project Houses and end users
- Obtain prices from suppliers for quoting purposes
- Track and expedite orders through the system
- Provide customer updates on the progress of orders – when requested
- Arrange kick-off meetings with KSB staff
- Attend project meetings; Collect and Deliver all documentation
- Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps and Valves (Pty) Ltd Health and Safety Policy
- Carry out all other reasonable tasks that may be delegated from time to time
- Assist fellow employees with daily functions as and when required
Sales Engineer · KSB