Adventureland Park - Security Dispatcher

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

General Communication: 

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information asrequired. 

• Receives andtransmit park transmissions via Two-Way Radios 

• Operates a telephone console; receives and relays messages; directs requests forassistance for security, law enforcement, and EMS to theappropriate agency; prioritizes calls for service and dispatches inan appropriate order. 

• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system. 

• Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment. 

• Retrieves online data and paper file information from a variety of sources and relays information to theappropriate destination. 

• Receives and directs messages, inquiries, and information requests from the public to theappropriate source. 

• Performs administrative duties as needed, using a variety of office equipment that includes PC,Windows software,email, faxes, word processing software,copiers, time clocks,papershredders, andall other software or databasesrequired for reporting or record maintenance. 

• Follow standard operating proceduresfor the park location, as well asParquesReunidos/Palace Entertainment. 

• All other duties assigned by leadership. 

Emergency Services: 

• Contact local law enforcement personnel when circumstances warrant. 

• Report and dispatch on security incidents and threats 

• Oversees and report on security surveillance 

• Maintains and review security records; periodically report on trends, anomalies, and concerns 

• Maintainsaccurate andprofessional communications with emergency responders during emergencies. 

• Ability to perform first aid and basicemergency via medical dispatch procedures 

• Assists with developing incident reports for emergencies. 

Education and Experience: 

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered 

• 1+ year ofprevious experience as a dispatcher, highly desired 

Language:Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be atleast 16 years of age tocomply withIowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to address multiple tasks and priorities in a fast-paced environment 

• Ability toeffectively and accurately communicate with external first responders and emergency personnel 

• Ability tooperate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers 

• Mustpossess excellentobservation,interviewing, listening, and note-taking skills 

• Must have the ability to safeguard confidential park information 

• Must be willing to learn andcomprehend stateand locallawsrelated to civil and criminal procedures 

• Must have the ability toalways remain alert and vigilant 

• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook 

• Mustpossess effective interpersonal skillsneeded totactfullydeal withother people (bothpublicandhosts) and handle tense situations in acalm and professional manner 

• Ability to readandcomprehendfine print on documents and computerized screens 

• Ability to understand and carry out verbal and written instructions 

• Mustpossess strong attention to detail needed foraccurate data entry, report writing, and verbal communication 

Physical Requirements: 

• Ability to remain sedentary for extended periods of time throughout the entirety of the shift 

• Frequent sedentary motion, while sitting andutilizing computer, cameras, or communication equipment 

• Ability to stand or walk long distances throughout the park, when needed 

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to carry, push, pull, lift, and hold objectsweighing 30 pounds or more 

• Ability to see details of objects that are more than a few feet away 

Working Conditions: 

• This role will bepredominantlybasedin an office settingwith some exposure to all other indoor and outdoor park environments 

• Fast-paced environment with constantly shifting priorities and challenges 

• Subject to constant repetitive motion 

• Subject to frequent interruptions and requests that may require reprioritization of activities 

WorkingatAdventureland is about making people happy!It’s about being independent and having fun, making newfriends and earning extra money while doing so. AsaAdventurelandhost, you can be the smiling face that makes a great first impression for incoming guests, a cook thatserves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! 

Team member benefits:

Adventureland Perks & Benefits:   

• Flexible schedule      

• Ability to cross-train and learn unique skills across various departments      

• Free admission to Adventureland Theme Park/Waterpark andselect Entertainment parks on your days off      

• Invitations to exclusive company-sponsoredhost events throughout the season      
         

We’ve got great jobs for people just starting out in the workforce, looking for a secondjob or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further thanAdventureland. Apply today!      

Do not miss the chance to spark your career now!