Test Center Administrator - (PT)

Test Center Administrator (TCA):

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support individuals taking life-changing examinations. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and procedures to uphold the highest standards of exam integrity. 

AVAILABLE SCHEDULE:

Part-Time, hours will vary.

• Site may be open Monday through Saturday, 7:00 AM to 6:00 PM.

• Saturday availability required.

• Occasional evening and possible Sunday hours may be required.

• Candidate must be available to work flexible shifts.

• This is a part-time position with approximately 20 hours per week and the expectation to work additional hours as business needs require.

• Schedules are generally available two weeks in advance. 

RESPONSIBILITIES:

• Maintain and apply expert knowledge of test center policies, practices, and procedures.

• Greet examinees and verify identification.

• Perform required security checks, including the use of security wands.

• Continuously monitor candidates while examinations are in progress.

• Report and/or resolve candidate issues with urgency.

• Maintain a secure testing environment and protect test materials at all times.

• Ensure every candidate receives a fair and comfortable testing experience.

• Report occurrences outside company guidelines.

• Demonstrate flexibility with scheduling based on operational requirements.

• Represent Prometric’s vision, mission, and values.

• Safeguard the test center from misconduct.

• If applicable, digitally scan and record candidate fingerprint identification. 

QUALIFICATIONS

Education

• High school diploma or equivalent required.

• College experience is an asset. 

Experience

• Minimum one year of customer service experience required.

• Must be at least 18 years of age. 

Skills

• Professional and effective communication skills.

• Ability to prepare detailed reports and correspondence.

• Ability to multitask and handle administrative duties.

• Proficiency with Microsoft Windows applications, including Microsoft Office, Outlook, and web browsers. 

Physical Requirements

• Ability to bend, stoop, and lift up to 40 lbs.

• Ability to remain stationary for extended periods while administering exams.

• Ability to move throughout the test center regularly while proctoring.

• Ability to monitor testing rooms through camera systems and computer screens.

• Ability to maintain and move computer equipment safely within the testing environment. 

Hourly Rate: CAD $20.00 per hour