Customer Service Representative - (PT)

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Part-Time

Vancouver, BC

POSITION SUMMARY:

The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule:
The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.

RESPONSIBILITIES:
The responsibilities include, but are not limited, to:

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.

REQUIREMENTS:

• At least one year of work experience in customer service, preferably in a Call Centre environment.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
• A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
• Must be eligible to work in Canada.

Start date: As soon as possible
Hourly Wage: $19/hour
Type of position: Permanent, Part-time
Location of position:  Vancouver, BC. Working from home, although may be required to go to office on occasion.