Captain - Marine Operations

As a Captain with City Cruises UK, you’ll take pride in safely operating our iconic passenger vessels on the River Thames while delivering exceptional experiences to thousands of guests each year.

This is a highly visible, customer-facing role combining professional vessel command with leadership, teamwork and hospitality. You’ll work with a supportive crew, operate within a strong safety-first culture, and be trusted to represent one of the UK’s most established maritime brands.

Why Join City Cruises?

• Competitive salary of £43,711. Progression to the next grade and salary increase to £52,108 within 3 – 6 months, dependent on a successful training period.
• A unique working environment on one of the world’s most famous rivers
• Great work/life balance on a rotational 3 days on, 2 days off shift pattern. Earliest start time is 08:15, and latest finish time is 19:05 (winter season) and 20:30 (summer season)
• Ongoing training and CPD, fully funded support to maintain and expand your qualifications
• Clear career progression opportunities within a global organisation
• A strong, inclusive team culture
• Free and discounted experiences across City Cruises and Hornblower Group brands
• Exposure to a wide range of operations, from sightseeing cruises to dining experiences and private charters

What You’ll Be Responsible For

Safety & Compliance

• Maintain the highest standards of safety for passengers and crew
• Ensure compliance with SMS, Passage Plan, PLA by-laws and maritime regulations
• Conduct safety briefings, announcements and onboard training

Vessel Operations

• Navigate and manoeuvre vessels safely on the River Thames
• Oversee mooring, embarking and disembarking procedures
• Complete daily vessel checks, logs and maintenance reporting

Leadership & Customer Experience

• Lead and support onboard crew, setting a professional example
• Deliver a welcoming, informative and enjoyable experience for passengers
• Act as an ambassador for City Cruises’ RESPECT values and brand

What We’re Looking For

Essential

• Boat Master’s Licence (BML) Tier 1 Level 2
• Local Knowledge Endorsement (LKE)
• STCW95 certification
• A minimum of 2 years’ experience as Captain on passenger vessels

Desirable

• Large Passenger Vessel (LPV) endorsement
• (Applicants without an LPV will still be considered. Where necessary, City Cruises will support successful candidates in obtaining this endorsement)
• Experience in hospitality or tourism-led marine operations
• Strong working knowledge of Safety Management Systems (SMS) and DSM or ISM principles
• Thames guiding or commentary experience

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