Enterprise Program Manager

What You Will Be Doing

The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers asFORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance.

• Ensure consistency in communications and adherence to our customer andFORTÉ standards
• Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats.
• Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.

What You Bring to Assure Success:

• Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects. Program Management preferred.
• Experience leading a team.
• Ability to interpret engineering schematics and to communicate design intent to customers and team members.
• PMP Certification preferred.
• Industry certifications are a plus: CTS AVIXA, ITIL