Assistant Manager of Operations

About the Job

We are seeking a highly skilled and experienced Assistant Manager of Operations to join our team in Hyderabad. The ideal candidate will have extensive experience in operations management, with a strong emphasis on reducing shrinkage and attrition. This person should have excellent coaching skills and leadership experience. 

As Assistant Manager of Operations, You Will…

• Oversee daily operations to ensure efficiency and productivity. Implement and monitor standard operating procedures (SOPs) to maintain operational excellence

• Coordinate with various departments to ensure seamless operations

• Provide coaching and mentoring to Team Leaders and their teams to enhance performance and professional growth

• Conduct regular team meetings and performance reviews

• Foster a positive and collaborative work environment

• Shrinkage and attrition management

• Develop and implement strategies to minimize shrinkage and employee attrition

• Monitor and analyze shrinkage and attrition data to identify trends and areas for improvement

• Collaborate with HR and other relevant departments to address issues and implement retention initiatives

• Ensure high levels of customer satisfaction through excellent service and efficient operations

• Handle customer complaints and issues in a timely and effective manner

• Ensure compliance with company policies and industry regulations

• Prepare and submit regular reports on operational performance, shrinkage, attrition, and other relevant metrics

• Conduct audits and inspections to ensure adherence to standards and policies

• Directly manage Team Leaders, providing guidance and support to ensure team objectives are met

• Assist Team Leaders in addressing any team-related challenges and improving overall team performance

As Assistant Manager of Operations, You Have…

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• Minimum of 7 - 8 years of experience in operations management, with at least 2 years in a managerial role

• Experience in a similar industry or sector

• Advanced certifications in operations management or related fields

• Proven experience in coaching and team development

• Proficiency in MS Office and other relevant software

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work in rotational shifts and handle rotational week offs