Business Analyst

About the Job

We are changing the way people think about customer care, and we need your help! 

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will…

• Collect and validate data requirements for business intelligence systems

• Support reporting from multiple applications 

• Create, validate and recommend optimization of business processes

• Support projects through development, quality assurance, user acceptance testing and production implementation

• Create internal guides, training materials and end-user documentation

• Facilitate requirements workshops

• Build and manage business relationships

As Business Analyst, You Have…

• A Degree or Diploma in Computer Science, Information Systems or equivalent experience

• 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents

• Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP,  or other certification is considered an asset

• Experience in facilitating workshops and training sessions with diverse groups of stakeholders

• Demonstrated experience creating and leading testing

• Strong attention to detail

• Excellent organizational and time management skills

• Demonstrated strength in communications both verbal and written

• Ability to build relationships 

• Technical understanding and problem solving skills