Recruitment Supervisor

About the Job

We are changing the way people think about customer care, and we need your help!

We’re seeking a Recruitment Supervisor to oversee all Customer Service Representative recruiting activity. This role will be responsible for hiring, community sourcing and making proactive recommendations. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Recruitment Supervisor, You Will…

• Oversee Recruitment operations and manage the front desk

• Responsible for the hiring process for our major partners

• Direct the efforts of the Recruiter and Recruiting Associate

• Develop plans and timelines to meet staffing needs

• Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy

• Ensure recruitment tracking and reporting requirements are maintained and accurate

• Develop relationships, networks and partnerships with organizations in the community to source for potential candidates

• Participate and help organize job fairs, open houses and recruiting events

• Coach and mentor direct reports

As Recruitment Supervisor, You Have…

• Bachelor’s Degree (preferred)

• 3+ years recruiting experience in a fast-paced, high volume call center environment or related industry

• Must be adept in sourcing, screening, identifying and selecting candidates

• Strong communication and interpersonal skills

• Excellent attention to detail, problem solving skills and organizational skills

• Proven ability to manage multiple tasks and demonstrate flexibility

• Ability to effectively interact with all levels in the organization

• A background in Operations would be considered an asset