Training Facilitator (French/English Bilingual)

About the Job

The Training Facilitator (French/English Bilingual) is responsible fordelivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As a Training Facilitator (French/English Bilingual), You Will…

• Provide training to new and existing employees 

• Develop and deliver training plans and curriculum to classes of up to 25 people 

• Develop and utilize a variety of creative teaching techniques

• Develop and administer knowledge assessment testing 

• Assist with Quality Assurance monitoring, feedback and coaching

• Maintain up-to-date reporting on training progress, effectiveness and improvements

• Stay informed of current client products and services

• Interact with partners, ensuring they understand the training environment, successes and opportunities for development 

• International travel is required

As a Training Facilitator (French/English Bilingual), You Have…

• Must be bilingual in both English and French, written and verbal.Language proficiency will be a key competency to be successful in this role

• A University and/or College Degree / diploma

• 100% open availability & ability to work over 40 hrs/week as needed

• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 

• Experience conducting training needs analyses for internal and external partners

• 2+ years previous contact center experience preferred and a minimum of 3 years of experience delivering classroom training

• Experience in customer service training

• Knowledge of existing and emerging training methods, tools and techniques

• Strong verbal and written communication skills, including presentation skills 

• Excellent attention to detail with good time management skills