Data Analyst

About the Job

Join us in transforming the perception of customer service! 

We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply!

As Data Analyst, You Will…

• Collect and organize large sets of data from various sources

• Analyze and interpret data using statistical methods and software

• Identify patterns and trends in data to inform business decisions

• Develop and maintain databases and data systems to ensure accuracy and efficiency

• Create reports and visualizations to communicate findings and insights to stakeholders

• Collaborate with cross-functional teams to drive data-driven decision making

• Continuously monitor and evaluate data to identify areas for improvement or optimization

• Stay up-to-date with industry trends and advancements in data analysis techniques

As Data Analyst, You Have…

• A bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred

• A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is

• required

• Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data

• Strong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery

• Experience with maintaining and developing reporting tools is highly desirable

• Strong Excel skills are a must

• Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)

• Strong analytical skills to analyze complex data sets and draw meaningful insights

• Excellent communication skills to present findings clearly and concisely to stakeholders

• Attention to detail to ensure accuracy in data analysis and reporting

• Ability to work with large data sets and databases

• Flexibility and adaptability to thrive in a fast-paced and constantly changing environment

• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis