Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact

AspenTech is looking for skilled Technical Support Engineers to join our team in two distinct areas:Engineering Solutions andSubsurface Science & Engineering Solutions (SSE). Candidates should apply based on their area of expertise, either in engineering process simulation or geoscience subsurfacemodeling. This role offers opportunities to work withcutting-edge technology, providing world-class customer support, training, and productexpertise. 

For Engineering Solutions: 

• Provide technical support for Aspen Engineering solutions (Aspen Plus, HYSYS, ACCE, EDR, or other related tools), troubleshooting complex technical and simulation issues. 

• Deliver customer training andmaintain up-to-date training materials for engineering products. 

• Collaborate with customers tooptimize workflows and recommend improvements to achieve better outcomes using our solutions. 

• Engage with R&D teams to suggest product improvements based on customer feedback and your own insights. 

• Conduct pre-release testing of software, contribute to product enhancement, and author white papers for the knowledge base. 

• Travel to customer sites asrequired, with travel typically being less than 30%. 

ForSubsurface Science & Engineering Solutions: 

• Provide technical support for Aspen SSE products (SKUA, RMS) with a focus on reservoirmodeling and geoscience workflows. 

• Deliver high-quality training on subsurfacemodeling tools,assisting customers inoptimizing their use of the software for geological applications. 

• Assist in pre-sales consultations byidentifying prospects’ business challenges and positioning AspenTech products as solutions. 

• Troubleshoot complex geoscience-related technical issues and work with internal teams to drivetimely solutions. 

• Participate in industry events, contribute to departmental projects, and support the development of training materials. 

• Travel to customer sites asrequired,generally less than 25%. 

What You'll Need

For Engineering Solutions: 

• Bachelor's degree in Chemical Engineering, Process Engineering, Petroleum Engineering, or similar field, or equivalent work experience. AMaster's degree is a plus. 

• Experience with AspenTech Engineering tools (Aspen Plus, HYSYS, EDR, ACCE) or related software. 

• Experience with process simulation models and troubleshooting. 

• Knowledge of Hybridmodeling techniques and piping/layout development (OptiPlant-related technologies is a plus). 

• Excellent communication and training delivery skills. 

ForSubsurface Science & Engineering Solutions: 

• Bachelor's degreeGeoscience or Petroleum Engineering,or equivalentyears of relevantexperience.AMaster's degree is a plus. 

• Experience in geologicalmodeling software such as SKUA, RMS, or Petrel 

• Knowledge of subsurface workflows, including reservoirmodeling and New Energy workflows like CCS and Geothermal. 

• Familiarity with Python scripting and software customizations ishighlydesired. 

• Strong customer-first mindset, with excellent problem-solving and relationship-building skills. 

Preferred Qualifications:  

• Fluent in English, withproficiency in anadditional languagea plus. 

Competencies for Both Profiles: 

• Strong technical troubleshooting and problem-solving skills. 

• Excellent interpersonal and communication skills, with the ability to work cross-functionally. 

• Ability to manage multiple priorities and adapt to changing environments. 

• Willingness to travel as needed, with international travel possible.(Actual travel percentages can varybasedonrole and business needs. Flexibility maybe discussedthrough the interview process.) 

Our goal is to find the best role for you atAspenTech.Applicants will be reviewed for this position as well as similar roleswith varying skillrequirements and/oryears of experience.  

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