Senior Business Analyst / Business Analyst - ServiceNow

We are looking for aSenior Business Analyst - ServiceNow to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.

Responsibilities

• Identify stakeholders and collect input to define and refine requirements
• Own a clear, streamlined scope definition across the full program
• Create and keep up to date documentation for program and project management needs
• Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle
• Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders
• Drive release schedules and milestones, sustaining high velocity in a fast-paced environment
• Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes

Requirements

• Extensive IT experience with 5-10 years in the field
• Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas
• Direct involvement with 1+ year of ServiceNow implementation work
• Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure
• Working knowledge of ITSM, ITOM and HRSD
• Practical experience using Agile software development methodologies
• Scrum master experience leading teams through development sprints
• Bachelor's degree in a technical discipline or equivalent practical experience

Nice to have

• Software Engineering experience
• Problem-solving experience in fast-paced and constantly changing environments
• Background working cross-functionally in highly integrated teams with technical and non-technical members
• Ability to communicate technical concepts to non-technical audiences
• Strong verbal and written communication skills