RVP of Client HR Regional - AZ - On Site

About Us
Vensure Employer Solutionsis the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visitingwww.vensure.com

Position Summary
The Regional Vice President of Client Human Resources is responsible for the strategic direction of the regional HR service team and lead HR practices and objectives that drive client satisfaction and retention. The RVP will manage escalated executive issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments.

Essential Duties and Responsibilities

• Evaluate client service models, workflows, and internal processes to identify opportunities for continuous improvement, increased efficiency, and enhanced client experience.
• Foster a client-centric culture by leading the adoption and execution of new processes, tools, service models, and solutions that strengthen service delivery.
• Partner strategically with Sales, Implementation, Service Operations, and other organizational leaders to support client success, business growth, and operational alignment.
• Represent Vensure at local and national professional and industry organizations, including SHRM, HRCI, NAPEO, Chambers of Commerce, Workforce Boards, and other community and workforce organizations.
• Collaborate with the Vice President to shape and execute the strategic direction, priorities, and objectives of the Client HR organization.
• Ensure teams effectively balance process standardization and service consistency with the flexibility required to support diverse client needs, business models, and service integrations.
• Monitor regional performance against established expectations, goals, and key
• performance indicators (KPIs), providing meaningful reporting, analysis, and insights to drive performance and informed decision-making.
• Establish clear expectations and hold leaders and teams accountable for client commitments, service standards, performance objectives, and delivery timelines.
• Provide leadership, direction, and oversight to Associate Vice Presidents (AVPs), ensuring alignment with departmental priorities, service expectations, and business objectives.
• Provide strategic oversight across multiple regions, ensuring consistency, collaboration, and alignment in operational and client service delivery.
• Partner with internal departments and functional leaders to ensure seamless, high quality service delivery and consistent client experience across the organization.
• Capture, analyze, and communicate voice-of-the-customer feedback and trends across the organization to identify opportunities for continuous improvement and service enhancement.
• Build and maintain strong cross-functional partnerships to proactively identify and resolve issues, manage escalations, and drive effective business solutions.
• Leverage internal partnerships, client insights, and operational trends to identify emerging opportunities and process enhancements that strengthen service delivery and the overall client experience.
• Collaborate with key stakeholders to advance organizational objectives, strengthen operational effectiveness, and drive sustained client satisfaction and retention.
• Promote collaboration, organizational alignment, and operational excellence across teams to support the efficient execution of strategic priorities.
• Participate in prospective and executive-level client meetings alongside Sales and
• Service leadership, providing strategic HR expertise, supporting solution discussions, and articulating the value of Client HR services.
• Lead the development, implementation, and continuous improvement of processes, standard operating procedures, service standards, and performance metrics that support the Client HR business model.
• Drive client retention by ensuring teams develop and maintain trusted relationships with client owners, key decision-makers, designated contacts, and on-site leaders while delivering strategic guidance and value-added solutions that support client growth and satisfaction.
• Partner with AVPs to develop, implement, and monitor client service strategies, ensuring execution aligns with established objectives and desired client outcomes.
• Oversee complex client and executive-level escalations, providing strategic direction and clear communication across stakeholders to ensure accountability, timely resolution, and consistent follow-through.
• Ensure HR Business Partners (HRBP) effectively adapt service delivery approaches to support a diverse client base with varying organizational structures, cultures, business models, and operational requirements.
• Establish and model high standards of performance, accountability, and leadership while ensuring teams consistently deliver against established responsibilities and business objectives.
• Establish clear priorities and action plans, allocate resources appropriately, and lead strategic projects and initiatives to ensure effective and timely execution.
• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement.
• Some domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend and/or lead webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by VP.

Knowledge, Skills, and Abilities

• Advanced knowledge of human resources strategy, employment law, and HR best practices, including performance management, employee relations, talent development, compensation, and compliance.
• In-depth understanding of HR service delivery models, client-focused operations, and metrics-driven performance management.
• Strong knowledge of process design, standard operating procedures, and continuous improvement methodologies.
• Awareness of diverse business models, organizational structures, and workplace cultures across multiple client environments.
• Familiarity with HRIS platforms, reporting tools, and KPI measurement to track service effectiveness and outcomes.
• Strategic leadership and team management skills, with the ability to set direction, drive accountability, and develop high-performing teams.
• Exceptional client relationship management skills, including the ability to build trust with executives, key decision makers, and on-site leaders.
• Strong consultative and advisory skills, enabling the delivery of tailored HR solutions that balance consistency with flexibility.
• Proven ability to manage complex issues and escalations, using sound judgment, professionalism, and effective communication.
• Advanced collaboration and influencing skills to partner effectively across departments and align stakeholders around shared goals.
• Analytical and reporting skills to evaluate KPIs, identify trends, assess risk, and inform decision-making.
• Project management skills to establish priorities, develop action plans, and ensure timely execution of initiatives and service strategies.
• Clear written and verbal communication skills, including the ability to present insights, recommendations, and service value to internal and external audiences.
• Ability to adapt quickly and effectively when working with multiple clients who vary in size, structure, culture, and operational complexity.
• Ability to lead change initiatives, including the rollout of new processes, tools, and service models.

Education & Experience

• Bachelor's degree in Human Resources, Business Administration or a related field or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
• At least seven (7) or more years of HR experience required.
• At least four (4) or more years experience in managing a team.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with a variety of Human Resources Information Systems (HRIS) and payroll platforms is preferred, with a strong preference for PRISM experience.
• Professional Employer Organization (PEO) industry experience preferred.

Required Licenses And/Or Certifications

• PHR, SPHR, SHRM-CP or SHRM-SCP certification required.
• Physical, Mental, & Communication Demands

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional movement within the office to retrieve documents, access equipment, and collaborate with team members.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
• Travel: Occasional travel may be required for meetings, site visits, or leadership sessions.

Mental Demands:

• Cognitive Focus: Requires sustained attention and concentration to analyze complex HR issues, regulatory requirements, client data, and business scenarios.
• Decision-Making: Frequent use of logic, reasoning, and judgment to make timely, accurate decisions under pressure, tight deadlines, and competing priorities.
• Problem Solving: Ability to perform root cause analysis, assess risk, and develop compliant, practical HR solutions across multiple industries and jurisdictions.
• Adaptability: Requires mental flexibility to respond effectively to changing regulations, client needs, and business priorities in a fast-paced environment.
• Confidentiality Management: Ability to process and safeguard sensitive, confidential, and legally protected information with discretion and professionalism.
• Emotional Resilience: Capacity to manage stressful situations, conflict, and sensitive employee relations matters while maintaining composure and professionalism.

Communication Demands:

• Verbal Communication: Frequent interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person discussions.
• Written Communication: Regular preparation of emails, documentation, reports, policies, and system entries that require clarity, accuracy, and professional tone.
• Comprehension & Presentation: Ability to clearly explain complex HR, legal, and compliance-related concepts to audiences with varying levels of understanding.
• Active Listening: Requires attentive listening to accurately gather information, assess concerns, and respond appropriately to client and employee needs.
• Interpersonal Communication: Use of tact, diplomacy, and professionalism when addressing sensitive topics, managing escalations, or delivering difficult messages.
• Documentation: Ongoing requirement to accurately and timely document client communications, recommendations, and outcomes within designated systems.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.

Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.