RTFX-Trade Sales Manager

Job Title

RTFX-Trade & Forex Sales Manager

Business Unit

Retail Trade and Forex

Reporting To

Area Sales Head / Territory Sales Head / Regional Sales Head

Job Function and Role Type

Sales / Product / Business Planning, Individual Contributor, Extensive Travel Required

Version No

2.0

Job Purpose

Sale of International Trade and Forex products to customers of mapped branches. Ensure compliance with FEMA, RBI, and other regulatory guidelines while maximizing revenue and customer satisfaction.

Key Responsibilities

Business Targets

Ensure completion of business targets.

New Customer Acquisition

Conduct joint visits with branch staff to pitch RTFX products and perform due diligence for compliance.

Activation of Existing Customers on RTFX Products

Train branch staff and conduct joint visits to activate customers on RTFX products.

Retention of Customers Availing RTFX Products

Ensure seamless delivery, prevent poaching, and monitor compliance risks.

Business Development

Achieve RTFX income targets, activate portfolios, identify opportunities, and support marketing promotions.

Maximising Revenue

Negotiate pricing, rationalize customer-specific pricing, and promote forward cover solutions.

Documentation & Approvals

Guide customers on documentation, resolve deficiencies, and obtain approvals for deviations.

Adherence to RTFX Desk Processes

Meet scorecard objectives, achieve cross-sell targets, and close Trade Customer leads in CRM Next.

Product Knowledge, Innovation and Providing Solutions

Resolve complex transactions, address queries, and provide solutions for product/process/system issues.

Risk Mitigation, Monitoring and Portfolio Quality

Ensure regulatory compliance, report suspicious transactions, and follow up on submissions and recoveries.

Audit & Compliance

Monitor operations, utilize audit feedback, and train branches on improvements.

Training and Capacity Building

Identify knowledge gaps in branch staff and provide training.

Education:

MBA in Finance/Marketing.

Certifications:

CDCS, CITF, CTF.

Key Competencies

Analytical skills, communication skills, product knowledge, customer acquisition, compliance expertise.

Major Stakeholders

Customers, Branch Banking Team, Trade Operations, Treasury, Audit, Compliance, Credit & Market Risk.